terms of use

[Coupang Terms of Use]


 


Chapter 1 General Provisions


 


Article 1 (Purpose)_           


The purpose of these Terms and Conditions is to regulate the services provided by the online shopping mall operated by Coupang Mall (hereinafter referred to as the "Company"), as well as the rights, obligations, and responsibilities of the Members who utilize these services.


 


Article 2 (Definition of Terms)           


Terms used in these terms and conditions are defined below. The meaning of terms not defined in these Terms and Conditions shall follow general trading practices.


1. "Online shopping mall" means a virtual place of business established for the purpose of trading products, etc. when the Company utilizes information and communication facilities, such as computers, etc., to provide products or services, etc., to members (including the right to use certain facilities or receive services, hereinafter referred to as "products, etc."). Application programs, etc., https://coupangshops.com/公司运营的所有网站, such as (...)       


2. "Member" means a person who has registered as a member of the Online Shop and can continuously use the services provided by the Online Shop. "Ordinary Members" and "Coupang Mall Members" are classified according to the Company's separate criteria. The term "Coupang Biz Member" is used to refer to all members.      


3. "Coupang Mall Member" means a representative individual who engages in business activities as a business owner, and is a person who registers as a member through a separate registration process determined by the Company and can continue to use the services provided by the Company. Online Shop. It refers to a person who exists.      


4、"Id "means an e-mail address set by the Member himself/herself and registered with the approval of the Company, which is used for the identification of the Member and the use of the Services.      


5. " Password " means a combination of letters and numbers set by the Member himself/herself and registered with the Online Shop, which is used to confirm the Member's identity, protect the Member's rights and interests, and maintain confidentiality.      


6. "MarketPlace Services" means the mail order brokerage services and all related additional services provided by the Company through the Online Shop.      


7. "Seller" means a person who has agreed to the Terms of Use of Coupang's Services for Businesses and has entered into a MarketPlace Service Agreement with a business, or a person who has actually used the MarketPlace Service to sell products. 8. "Discount Coupon" means a discount coupon that is used to confirm the identity of a Member and to protect the rights and interests of the Member and confidentiality.      


Discount Coupon" means a coupon that allows you to enjoy a discount in accordance with the amount or percentage shown when you purchase goods or use services provided by the Online Shop.      


9. "Coupang Mall, etc." means Coupang Mall issued and managed by Coupang Mall Limited (hereinafter referred to as "Coupang Mall") for the purchase of products, Coupay Money and other prepaid electronic payment methods from Coupang and affiliated companies with which the Company has a contract, etc., means payment methods that can be used to pay the price.      


10. "Affiliated Company" means an online or offline company with which the Company has a contract to conduct product transactions, provide various information and benefits to Members, or allow Members to use or redeem Coupang Mall, etc. Affiliated companies are notified on the websites of Coupang and individual services provided by the Company and may be terminated or added depending on the situation of the Company and the Affiliated Companies.      


 


Article 3 (Explanation, Interpretation, and Revision of the Terms)           


(1) The Company provides that the contents of the Terms of Use, the name of the company and the name of the representative, the address of the place of business (including the address where consumer complaints can be handled), the telephone number, the fax number, the e-mail address, the business registration number, the mail-order business report number, and the person who manages the personal information, etc., are posted on the initial service screen of the online shopping mall so that members can easily inquire about the Terms of Use. However, Members can view the details of the terms and conditions through the linking screen.      


The Company is subject to the Consumer Protection Law for Electronic Commerce, etc., the Regulation of Terms and Conditions Law, the Basic Law for Electronic Documents and Transactions, the Electronic Financial Transactions Law, and the Electronic Transactions Law. Signature Act, and Promotion of Utilization and Promotion of Information and Communication Networks. These terms and conditions may be revised within the scope of not violating the laws related to the protection of information, etc., as well as the Basic Law for Consumers and other related laws.      


When the company revises the terms and conditions, it shall indicate the date of application and the reason for revision, and shall be posted on the screen of the online shopping mall together with the current terms and conditions 7 days before the date of application (but 30 days in the case of the current terms and conditions). If the change is unfavorable to the member, it shall be announced one day in advance.      


④The terms and conditions changed under the provisions of Paragraph 3 shall not be applied retroactively to a date prior to the date of application, unless specifically provided for in the relevant laws and regulations or other unavoidable circumstances.      


(5) If a member does not expressly reject the change after the effective date specified in Paragraph 3, he/she shall be deemed to have agreed to the changed terms and conditions. A member who does not agree to the changed terms and conditions may conditionally request to withdraw his/her membership. Notwithstanding the measures set forth in Paragraph 3, the Company shall not be liable for any damages suffered by a member who was unaware of the fact that the Terms of Use had been changed.      


(6) The Company may establish separate terms of use for individual services within the scope of the services provided, and the Member shall be required to go through a separate consent procedure before agreeing to the separately applicable terms of use for that individual service when using that individual service for the first time. In this case, the terms and conditions of the individual service shall take precedence over these terms and conditions.      


(7) The Consumer Protection Act for Electronic Commerce and Other Consumers, the Terms and Conditions Regulation Act, and the Guidelines for Consumer Protection in Electronic Commerce and Other Consumers shall govern the interpretation of these Terms and Conditions. "E-Commerce, etc." shall be established by the Fair Trade Commission. Compliance with relevant laws and business practices      


(8) In the event that the provisions of these Terms and Conditions conflict with mandatory laws of Korea, mandatory laws of Korea shall apply. In this case, it does not affect the validity of other articles.      


 


Article 4 (Provision and Change of Services)           


① The company provides the following services.      


1. E-commerce services (including mail order brokerage services) and other accompanying services      


2. Other services or tasks determined by the company      


② In the event of product sell-out or changes in technical specifications, etc., the company may change the contents of the products provided in accordance with contracts to be concluded in the future. In such cases, the contents of the changed products, etc. will be clearly and immediately announced at the place where the current product information is posted.      


③When the company changes the contents of the service contracted with the member due to out-of-stock goods or changes in technical specifications, etc., the company will immediately notify the member of the reason through the address where notification can be made.      


 


Article 5 (Suspension of Services)_            


① The company may temporarily suspend the provision of services in the event of natural disasters or other force majeure, maintenance inspection/replacement of information and communication equipment such as computers, malfunctions, or communication interruptions.       


(ii) The company shall compensate the member for any damage caused by the temporary suspension of service due to the reasons mentioned in paragraph 1. However, this shall not apply if the company proves that there is no intent or negligence.      


(iii) In the event that the Company is unable to provide services due to change of business type, termination or abandonment of business, closure of the Company, merger, spin-off, transfer of business, etc., the Company shall notify the Member in the manner specified in this Agreement. VIII.       


 


Article 6 (Membership Registration, etc.)           


① Any person wishing to become a member shall fill out the membership information in accordance with the registration form prescribed by the company and indicate agreement with the terms and conditions herein and express willingness to join the membership.      


② The company shall register as a member any person who applies for membership in accordance with the provisions of the first item, except for cases that do not fall under any of the following items. If the Company rejects or suspends approval of an application for membership, the Company shall notify the member in accordance with the provisions of Article 8.      


1. The applicant has previously lost his/her membership in accordance with the provisions of Article 7, Paragraph 3 of these Terms of Use      


2. It has been less than one month since the withdrawal of the member at the request of the member.      


3. The membership information filled out by the applicant member is obviously false, omitted or incorrect.      


4. The company is unable to confirm the identity or confirms that the identity is not a personal identity when conducting the identity verification process.      


5. If the applicant is under 14 years old      


6. If a Coupang Mall member uses false information and documents to obtain business accreditation, even if he or she does not actually conduct business.      


7. If the Coupang Mall Member's primary registration information such as name, resident registration number, business registration number, and legal entity registration number is the same as that of other registered Coupang Mall Members.      


8. When it is judged that other applicants cannot be registered as a member or will cause significant disruption to the operation or maintenance of the online shopping mall due to technical reasons of the online shopping mall.      


③The membership contract is established when the company's approval reaches the applicant.      


(iv) If there is a change in membership information, the member must edit the membership information to reflect the change. The company shall not be held responsible for any damages caused to the member due to failure to edit the member information.      


⑤ In order to provide secure services, the company approves membership registration only for members who have completed identity verification by the person who provides payment-related services through the online shopping mall, or restricts members from using services or purchasing products, etc. whose identities have not yet been verified. You may do so.      


(6) In order to comply with the rank and age restrictions stipulated in the Act on Promotion of Motion Pictures and Video Recordings, the Youth Protection Act, the Chemical Substances Control Act, and other related laws, the company restricts the member's use of the service or purchase of products, etc., or restricts the member's purchase of products , and may be asked to go through the procedures of age and identity verification.


 


Article 7 (Withdrawal from membership, disqualification, etc.)           


(1) A member may request withdrawal from the company at any time, and the company will process the member's withdrawal request immediately. If you withdraw from the membership, you will lose your membership and the discount coupons and benefits provided by the company will also be lost. However, if you have unused Coupang Cash, etc. at the time of withdrawal, you shall be deemed to have waived this right and all Coupang Cash, etc. shall be forfeited at the time of withdrawal. However, if you have not paid the product fee for our deferred payment service, your withdrawal will be limited.      


The Company may restrict or lose the membership of a member under any of the following circumstances.      


1. If you enter false information in the membership information or steal other people's information.      


2. If a Coupang Mall member continues to use the online shopping mall as a Coupang Mall member, even if the member is not actually engaged in business or has ceased business operations (including business suspension/closure, etc.).      


3. The member fails to pay on the due date for goods purchased using the eShop or any other debts incurred by the member as a result of using the eShop.      


4. Interfering with other people's use of the eShop, stealing information, or jeopardizing the order of e-commerce.      


5. If the company is unable to notify or contact the member after all efforts due to the member's own reasons such as wrong input of the member's information such as address, e-mail address, etc., or changes in the member's information.      


6. If a member violates the obligations of Article 12 of these Terms of Use.      


7. If you violate the provisions of these terms and conditions or the company's use policy, or make behavior that violates the law or other public order and morality.      


③ After the company restricts the membership, if the same behavior is repeated more than twice or the reason is not corrected within 30 days, the company may revoke the membership.      


④ If the company revokes the membership, the member registration will be canceled. In this case, the company may cancel the member registration of the ID that has been confirmed to belong to the member in bulk for the sake of transaction security. In this case, the Company shall notify the Member in accordance with Article 8 and provide the Member with an opportunity to explain the reasons at least 30 days prior to canceling the Member's registration.


Article 8 (Notice to Members)           


①The company may notify the members by e-mail, SMS, telephone, fax, etc. in the manner agreed between the members and the company in advance.      


② For notification to an unspecified number of Members, the Company may replace individual notification by posting a notice on the Online Shop (Customer Center) for more than 7 days. However, matters that have a significant impact on the Member's transactions shall be notified individually.      


 


Article 9 (Provision of Information and Publication of Advertisements)           


①The Company may post various information that the Member deems necessary for the use of the services on a bulletin board or provide it to the Member via e-mail, SMS, telephone, application push, etc. The Company shall notify the Member of such information via e-mail. In addition, Members may refuse to receive e-mail at any time, except for information on procedures for the fulfillment of the Company's legal obligations, responses to customer inquiries, etc., and other information related to transactions.      


(ii) The Company may place advertisements related to the operation of the service on the service screen, e-mail, etc. The Company may also place advertisements related to the operation of the service on the Company's website. Members who receive e-mails containing advertisements may unsubscribe, and the Company shall provide a method for Members to unsubscribe.      


 


Article 10 (Obligations of the Company)        


(1) The company shall not engage in any behavior that is prohibited by these Terms of Use or that violates relevant laws or other public order and morals, and shall endeavor to provide continuous and stable services in accordance with the provisions of these Terms of Use.      


(ii) The company shall have a security system to protect the member's personal information (including credit information) so that the member can use the service safely, and shall disclose and comply with the policy of handling personal information.      


(iii) The company shall not send commercial advertisement emails, application pushes, etc. without the member's consent.      


(iv) The company will endeavor to resolve complaints from members when the opinions or complaints are objectively considered legitimate.      


 


Article 11 (Obligations Regarding Member ID and Password)        


① Members are responsible for managing their ID and password.      


② Members shall not provide, leak, or allow a third party to use their IDs and passwords.      


(iii) A member does not change his/her ID and password even though he/she knows that his/her ID and password have been leaked or used by a third party, or fails to notify the company of such a situation or fails to respond to the company's action, etc. The member fails to fulfill his/her obligations under this Article.      


④If it is suspected that a member's ID and password have been leaked to an outside party, the company may take protective measures such as account locking and may restrict the member's use.      


 


Article 12 (Obligations of Members)        


①Members must comply with the provisions of these Terms of Use, the company's usage policy, usage guidelines, and relevant laws and regulations, and must not engage in other behaviors that impede the company's business.      


(2) Members shall not engage in the following behaviors.      


1. Members do not use the services provided by the company and directly with the seller to conduct transactions (hereinafter referred to as "direct transactions") or to induce such transactions.      


2. Improper trading behavior that is not in line with normal e-commerce practices, such as interfering with the Company's or seller's sales activities or using the online shopping mall to gain undue profits      


3. Cash financing in the name of selling products or providing services, etc. Violation or abnormal payment activities that violate the provisions of the Credit and Financial Services Act, the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. . ' and other related laws      


4. Use of the Services or access to the Company's information processing system in an abnormal manner without following the method of use of the Services provided by the Company.      


5. Making unreasonable requests or behaviors unrelated to the services provided by the Company, or behaviors that violate public order and morals and interfere with the Company's business.      


6. Any other behavior that violates or may violate the rights of the Company or a third party or threatens the order of e-commerce.      


(3) For members who violate the provisions of Paragraph 2, the Company may take measures such as terminating the contract, withdrawing Coupang Cash or coupons, restricting membership, withholding the return of cash, and taking civil or criminal legal action.       


④The specific contents of paragraphs 2 and 3 of this Article are stipulated in the Coupang Service Usage Policy.      


 


Article 13 (Protection of Personal Information)        


①When the company collects personal information from members, it will collect the minimum personal information necessary to provide the service.      


②When the company registers a member, the company does not collect the information necessary for the fulfillment of the purchase contract in advance. However, this is not the case when identity verification is required prior to the purchase contract to fulfill obligations under relevant laws or for secure transactions, and when minimum specific personal information is collected.      


(iii) When the company collects or uses a member's personal information, the company shall inform the member of the purpose of the collection and obtain the member's consent.      


(iv) The company shall not use the collected personal information for purposes other than the intended purpose. When a new purpose of use or provision to a third party occurs, the company shall notify the member of the purpose and obtain the member's consent at the stage of use/provision. However, the Company shall not use personal information for purposes other than those intended, unless otherwise stipulated by relevant laws and regulations.      


⑤ In cases where the company must obtain the member's consent in accordance with items 3 and 4, the identity of the person in charge of the management of personal information (affiliation, name and telephone number, and other contact information), the purpose of collection and use of the information as well as the information to be provided to a third party Matters stipulated in the "Law for the Promotion of the Utilization of Information and Communication Networks and the Protection of Information, etc.," such as matters relating to the provision of information (recipients, the purpose of provision, and the content of the information provided) must be notified in advance, content of the information provided), must be specified or notified in advance, and the member may withdraw this consent at any time. You may do so.      


(6) The member may at any time request to see and correct errors in the personal information held by the company, and the company is obligated to take the necessary measures immediately. If a member requests correction of an error, the company will not use the personal information until the error has been corrected.      


(7) In order to protect personal information, the company must limit the number of people handling the member's personal information to a minimum and prevent the member's personal information, including credit card and bank accounts, from being lost, stolen, disclosed, or provided to other people. We assume full responsibility for any damage caused to members without the consent of a third party or alteration.      


(8) The company or a third party from whom personal information is received will immediately destroy the personal information when the purpose of collecting or receiving personal information is achieved.      


(9) The company does not preselect the consent box for the collection, use, and provision of personal information. It also specifies the services that are restricted in the event of refusal to consent to the collection, use, and provision of personal information, and prohibits the provision of services such as membership registration due to a member's refusal to consent to the collection and use of personal information. As well as the provision of personal information that is not required to be collected and does not limit or refuse anything.      


⑩The Company's personal information handling policy does not apply to linked online shopping centers other than the Company's online shopping center (within the scope of Article 2, Paragraph 1). The Company shall not be responsible for the handling of personal information by third parties providing linked online shopping centers and products, etc. Members are responsible for checking the personal information handling policies of the relevant online shopping centers and third parties.      


The Company shall not be responsible for the handling of personal information by the third party. The Company may provide the personal information of a member to a third party within the scope permitted by law when      


1. When information is requested by an investigative agency or other governmental agency in accordance with legal procedures      


2. When necessary to check whether a member has violated relevant laws and regulations or other improper behavior.      


3. When providing sellers or delivery companies, etc. with the minimum member information (name, address, and phone number) required for transactions and deliveries.      


4. When fulfillment of a purchase is required after completion of the purchase, or when a return, exchange, refund, or cancellation is required after completion of the purchase.      


5. When required by other related laws and regulations      


⑫ Any matters not covered in this Article shall be subject to the "Personal Information Handling Policy" established by the Company.


Article 18 (Coupang Cash, etc.)        


①Members may use Coupang Cash, etc. as a payment method when purchasing goods at the Online Shop or at the Company's affiliates.       


② In order to use Coupang Cash, Members must agree to the Terms of Use for Coupang Pay Services and the Terms of Use for Coupang Pay Electronic Financial Transactions.      


③The expiration date of free Coupang Cash, etc. paid through events or the company's service policies, marketing and promotions can be set separately, and unlike paid Coupang Cash, etc., it is not refundable.     


④Members must use the free Coupang Cash, etc. within the validity period, and if it is not used within the validity period, it will expire. Coupang Cash, etc. accumulated by the Company for free through events, etc. may be withdrawn free of charge if it is found that the reason for the accumulation does not exist, expires after the fact, or the Membership is lost.     


⑤ When using Coupang Cash, etc., priority shall be given to the Coupang Cash, etc., whose validity period expires first.      


 


 


Chapter 2 E-Commerce Services


Section 1 Retail Service 


 


Article 19 (Application for Purchase and Consent to Provide Personal Information, etc.)        


If a member applies for purchase at the online shopping mall through the following or similar methods, the company shall provide the following information in an easy-to-understand manner when the member applies for purchase.      


1. Product search and selection, etc.      


2. Entering the recipient's name, address, telephone number, e-mail address (or cell phone number), etc.      


3. Confirmation of the content of the terms and conditions, services that limit the right to subscribe, and the burden of costs such as shipping and installation fees.      


4. Agreeing to the terms and conditions and confirming or rejecting the items in item 3 above (e.g., mouse clicks).      


5. Application and confirmation of purchase of goods, etc. or confirmation of agreement with the Company.      


6. Choice of payment method      


If the Company wishes to provide a Member's personal information to a third party, the Company shall obtain the Member's consent at the time of the actual purchase request, and the Company shall not obtain full consent beforehand at the time of Member registration. In this case, the company must make clear to the member the items of personal information to be provided, the person to whom the information is to be provided, the purpose of use, and the period of retention/use of the personal information of the person providing it.      


(iii) When the Company handles a Member's personal information to a third party (collection, creation, linking, linkage, recording, storage, retention, processing, editing, searching, exportation, correction, restoration, use, provision, and disclosure of personal information), destruction, and other similar acts), the Company shall obtain the Member's consent at the time of the actual purchase request if the Company needs to outsource the work and shall not obtain full consent in advance at the time of the Member's registration. In this case, the company must make clear to the member who is entrusted with the handling of personal information and the content of the business entrusted with the handling of personal information. However, if there are other provisions in the Law Concerning the Promotion of the Utilization of Information and Communication Networks and the Protection of Information, etc., such provisions shall apply.      


 


Article 20 (Establishment of Contract)        


(1) The company may not accept a purchase contract under Article 19 if any of the following circumstances apply. However, when entering into a contract with a minor, it must be informed that the minor or his/her legal representative may cancel the contract without the consent of the legal representative .      


1. If the application information is false, omitted or incorrect.      


2. When a minor purchases goods prohibited by the Youth Protection Law such as cigarettes (including e-cigarettes), alcohol, and adult products.      


3. When a member whose membership has been restricted or lost in accordance with Article 7 applies for a purchase.      


4. When a member who applies to purchase disrupts the order of transactions on the Online Shop, such as purchasing multiple items for the purpose of resale.      


5. When the sale of products, etc. is stopped due to handling by the competent authority, etc.      


6. When it is judged that acceptance of other purchase requests will seriously hinder the company's technology.      


②The contract shall be deemed to have been established when the company's approval is delivered to the member in the form of a notice of confirmation of acceptance as stipulated in Article 21, Paragraph 1.      


③The Company's acceptance intention must contain information such as confirmation of the Member's purchase request, marketability, correction or cancellation of the purchase request.      


(4) After the contract is established, if the company discovers any of the events listed in item 1, the company may immediately cancel or terminate the contract. In the event of cancellation or termination of the contract, the company shall refund the money within 3 business days. days from the date the member paid for the product, or take necessary measures to obtain a refund.      


Article 21 (Notification of Receipt Confirmation, Change of Purchase Request, Cancellation)        


② When a member requests a purchase, the company will notify the member of receipt.      


② If there is a discrepancy in the expression of intent, the member who received the receipt confirmation notice may request to change or cancel the purchase request immediately after receiving the receipt confirmation notice, and if the member makes the request before shipment, the company will immediately respond to the request and handle it accordingly. However, if the member has already paid the fee, the provisions of Article 24 regarding cancellation of subscription, etc. shall apply.      


 


Article 22 (Supply of Goods, etc.)        


(1) Unless otherwise agreed upon with the Member regarding the time of supply of goods, etc., the Company shall take necessary measures such as customization and packaging to ensure that the goods are delivered within 7 days from the date of the Member's request. However, if the Company has received full or partial payment for the products, etc., the Company shall take action within 3 business days from the date of receipt of full or partial payment. At this time, the company takes appropriate measures to ensure that the member can check the process and progress of supplying the product, etc.      


(ii) The Company shall specify the delivery method, delivery charges by channel, burden bearer, and estimated delivery period for products purchased by the member.      


(iii) If there is another agreement between the Company and the Member regarding the delivery or provision time of the products, etc., such agreement shall take precedence over these Terms.      


④     


Article 23 (Refund)_        


If the goods requested by the member cannot be delivered or provided due to out-of-stock or other reasons, the company will promptly notify the member of the reasons, and if the payment for the goods has been received in advance, the company will notify the member within 3 days. working days from the date of receipt of payment to make compensation or take necessary measures to obtain a refund.


 


Article 24 (Revocation of Subscription, etc.)        


① A member who has entered into a purchase contract for products, etc. with the company shall receive documents regarding the contents of the contract in accordance with Article 13, Paragraph 2 of the "Law Concerning the Protection of Consumers in Electronic Commerce, etc.". "If there is a delay in the delivery of products, etc., the subscription can be canceled within 7 days from the date of delivery of products, etc., or the start of the delivery of products, etc. However, if the E-Commerce and Other Consumer Protection Act stipulates otherwise regarding the cancelation of subscription, the provisions of the Act shall apply.      


(2) When a member receives products, etc., he/she cannot return or exchange them under any of the following circumstances.      


1. If the Member loses or damages the product, etc. (except in the case of damage to the packaging, etc. to confirm the contents of the product, etc.)      


2. When the value of the product has decreased significantly due to use or partial consumption by the member.      


3. When the value of the product decreases significantly over time, making it difficult to resell.      


4. When the packaging of a replica product is damaged      


5.When the company notifies in advance of the cancellation of the restriction on the subscription of the product, etc.      


6. When the provision of services or digital contents as stipulated in Article 2, Paragraph 5 of the Basic Law for the Revitalization of Cultural Industries begins (except when the provision of the portion to be provided has already begun in the case of a contract that includes divisible services or divisible digital contents) has not begun))      


7. If the confirmed cancellation of a subscription for a product produced separately under an order is expected to cause irreparable and significant loss to the seller, the member must be notified of this fact separately prior to the transaction in question and provided with the member's written (electronic) ) if consent is obtained ()      


③Notwithstanding the provisions of paragraphs 1 and 2, if the contents of the merchandise, etc. are different from those displayed or advertised, or if the contents of the contract are fulfilled, the member shall be held liable for a period of 3 months from the date of posting. The Member shall be liable from the date of receipt of the goods, etc., or from the date of knowledge thereof. Alternatively, you can cancel 30 subscriptions from the date of knowledge.      


④Even if a member requests an exchange in accordance with items 1 or 3, if the company does not have the item in stock, the member will not be able to obtain an exchange for the item. In this case, the exchange request will be treated as a return.      


 


Article 25 (Effect of Cancellation of Subscription, etc.)        


(1) When the Company receives a return from a Member, it shall refund the amount paid for the product, etc. within 3 business days. In this case, if the Company delays in refunding the price of goods, etc. to the Member, it shall pay delay interest calculated by multiplying the period of delay by the delay interest rate stipulated in Article 21-3 of the Consumer Enforcement Decree. E-Commerce Protection Law, etc.".      


② When refunding the above amount, if the member has paid for the merchandise, etc. using a payment method such as a credit card or electronic money, the company will immediately order the operator providing the payment method to suspend or settle the bill for the product, etc. and request for cancellation.      


(iii) If the product has been partially used or partially consumed, the company will pay the member an amount equal to the profit the member made from partial consumption or the cost incurred for supplying the product, etc., equal to each of the following. You can bill.      


1. Costs incurred in supplying consumable goods if the resale of the consumable goods is difficult or if the resale price drops significantly due to the use of the product, etc.      


2. Costs incurred for supplying consumable parts due to partial consumption by members in cases where the product consists of multiple identical parts.      


④ In the case of subscription cancellation, etc., all costs incurred for the return of supplied products shall be borne by the member. The Company will not charge the member a penalty or compensation for canceling the subscription, etc. However, in the event that the contract is canceled because the contents of the goods, etc. are different from those displayed or advertised, or because the contract is executed differently, the Company shall bear the costs required to return the goods, etc.      


 


Article 26 (Refusal to Return, Purchase of Returned Goods, etc.)        


If a member returns to the company goods that cannot be returned or exchanged under Article 24, Paragraph 2 (hereinafter referred to as "target goods"), the company shall, at the company's discretion, refuse the member's return. (ii) If the Company decides to increase the sales price of the target product, the Company may purchase the product under the condition that the Company pays a certain percentage (hereinafter referred to as the "Purchase Fee").      


When the Company decides to purchase a product based on item 1, the Company shall determine the Purchase Fee by checking the condition of the returned product, and shall pay the Purchase Fee according to the original method of payment used by the Member to purchase the product, in principle. Payment is completed.      


③Detailed information such as the product to be purchased, the criteria for calculating the purchase cost, and the method of payment for the purchase cost will be publicized through the company's relevant homepage and the product sales page.      


 


Section II Market Service


 


Article 27 (Use of Services by Members)        


① Regarding marketplace services, the company, as a mail-order intermediary, only operates, manages, and provides a system for the free trade of goods, etc., between members and sellers, and therefore members must use the information before purchasing goods that is written by the seller of the online shopping mall, and you must accurately check details of the goods, etc., as well as the terms and conditions of the transaction. Members are responsible for all losses resulting from the purchase of goods without carefully checking the details of the goods or terms of the transaction.      


②Members must comply with the terms and conditions and the company's notices posted on the service screen, and will be responsible for all losses caused by violation or non-compliance with the terms and conditions and notices.      


③ The seller and the goods in the sales process of the dispute, the member must strive to resolve the dispute, if the member does not have the good faith to resolve the dispute and cause losses to the seller or the company, the member shall bear the responsibility to compensate for this is fully responsible.      


(4) The member shall be fully responsible for the information that the member enters in relation to the payment of the purchase amount and for any problems related to that information.      


⑤When a member makes a purchase payment, the company can check whether the member has the right to use the relevant payment method, and can stop the transaction until the confirmation is completed.      


(6) The company manages facilities and materials to ensure that services are safely provided to the member and checks that the services are used in accordance with the intended purpose. If it is found that a Member is not using the service for its intended purpose, the Company may request an explanation from the Member and take necessary measures such as canceling the order.      


(7) Even if the Company provides products and related information through the online shopping mall and other contents provided by sellers, etc., to facilitate the use of the services by the Member, the Member must decide whether or not to purchase the products, etc., at his/her own discretion and at his/her own responsibility. In such cases, the Company shall not be liable for the Member's purchasing decision unless the Company is willful or grossly negligent.      


⑧ If a minor purchases goods through the online shopping mall and the legal representative does not agree with the contract, the minor or the legal representative may cancel the contract.      


⑨ The Company may use Coupang to handle all tasks related to the issuance and management of electronic payment agents, payment deposits, and prepaid electronic payment means in accordance with the terms and conditions herein, and Coupang holds a legal license under the Electronic Financial Transactions Act.     


 


 




Article 28 (Use of Payment Deposit Service)        


① "Payment deposit service" is a service where the company deposits the payment for a certain period of time in order to protect the member's payment when the sales contract is signed and the member pays for the goods.      


② The company provides the payment deposit service to improve the safety and reliability of transactions between members and sellers of goods and other items, and to protect members who must pay before receiving goods.      


(iii) The Company does not provide the Payment Deposit Service on behalf of sellers or Members, nor does it purchase or sell products on behalf of sellers or Members.      


(4) The member must pay the remittance fees, etc. incurred during the purchase process through the payment deposit service.      


⑤ Members may not claim a refund from the company for interest incurred in the course of providing the payment deposit service.      


⑥The payment deposit service ends when the purchase is confirmed in accordance with Article 29.      


(7) When the payment deposit service ends, in the event that the purchase is invalidated, etc., the member must cancel, cancel, cancel, and refund the purchase directly to the seller. [CHK[1]       


 


Article 29 (Delivery and Completion of Transaction)        


①The Company is not involved in disputes between sellers, members, delivery companies, and other related parties over the delivery of goods. In this case, the dispute must be resolved directly by the relevant parties. However, if the company caused by the occurrence of related damages, the company shall be liable in accordance with the law.      


(ii) The member must clearly indicate to the Company within a certain period of time after the delivery of the purchased goods to confirm the intention to purchase, exchange, or return the goods.      


(iii) If the Member does not express his/her intention to purchase, exchange, or return the goods within the time limit for confirmation of purchase as stated in Paragraph 2, the Company may consider the transaction as an automatic confirmation of purchase, assuming that the Member has expressed his/her intention to purchase, exchange, or return the goods. Purchase .      


④Once the purchase is confirmed, the member shall not object to the company on the grounds of defective products, non-receipt of products, or return of products. The Company shall not be involved in any refund, exchange, or other issues between the seller and the member that arise after the confirmation of the purchase, but shall be resolved directly between the seller and the member as the two parties to the transaction.      


 


Article 30 (Revocation of Subscription, etc.)        


(1) The Member may cancel the subscription within 7 days from the date of receipt of the goods, etc. in accordance with the Consumer Protection Law for Electronic Commerce and other related laws and regulations. However, if the E-Commerce and Consumer Protection Law etc. stipulates otherwise on the cancellation of subscription, the provisions of the Law shall apply.      


②Notwithstanding the provisions of Paragraph 1, the member cannot request a return or exchange of goods in the following cases.      


1. If the Member loses or damages the product, etc. due to the Member's fault (except in the case of damage to the packaging, etc. in order to confirm the contents of the product, etc.)      


2. When the value of the product, etc. is significantly reduced due to use or partial consumption by the member.      


3. When the value of the product decreases significantly over time, making it difficult to resell.      


4.When the packaging of reproductions is damaged      


5. When the provision of services or digital contents stipulated in Article 2, Paragraph 5 of the Basic Law for the Revitalization of Cultural Industries begins (except when the provision of the part of the provision has begun if the contract includes divisible services or divisible digital contents) has not begun))      


6. If the confirmed cancellation of a subscription for a product produced separately under an order is expected to cause irreparable and serious damage to the seller, it is necessary to notify the fact separately prior to the transaction in question and to provide the member with a written (electronic) )if consent is obtained ())      


7. Other cases where the return of goods is restricted in accordance with relevant laws and regulations      


③ Notwithstanding the provisions of paragraphs 1 and 2, if the contents of the goods are different from those displayed or advertised, or if the method of implementation is different from the contents of the contract, the member shall notify the member within 3 months from the date of receipt of the goods. related products, etc., from the date of notification, or you can cancel the subscription within 30 days from the date of notification.      


④ The company will notify the seller immediately after receiving the member's intention to exchange or return the product.      


⑤Even if a member requests an exchange in accordance with Paragraph 1 or 3, the member will not be able to receive an exchange for the item if the seller does not have the item in stock. In this case, the exchange request will be treated as a return.      


(6) The shipping and other costs required for the return or exchange shall be borne by the party at fault. In this case, the seller will bear the costs if the return or exchange is due to a defective or incorrectly delivered item, but the member will bear the costs if the return or exchange is due to a simple change of mind by the member. bear the cost.      


(7) The seller will be responsible for any damage caused to the member due to delivery problems.      


(8) The company will cancel the transaction if the seller has not processed the shipment for a considerable period of time after receiving the notification of the member's payment completion, and the member cancels the subscription, etc., or if it falls under the automatic refund processing as stipulated in Article 1. Prepayment by Individual Policy, you can refund the currently used payment amount to the Member through the Payment Deposit Service.      


⑨ If the seller does not respond positively to the member's request for an exchange or return, or delays the request, the company will ask the member to determine the reason for the exchange or return request, and if there is a valid reason, the company will cancel the member's exchange or return request. The Company will cancel the exchange or return request and refund the amount deposited. The money is refundable to the member. However, this shall not apply if the member requests an exchange or return without a valid reason.      


If the member does not return the received item to the seller after 14 days from the date of the request for exchange or return, or if the member does not contact the seller by phone or e-mail, the member's request for exchange or return will not be valid. Lost.      


When refunding the amount paid due to cancellation of subscription, etc., the Company shall take the necessary steps to refund the amount paid within 3 business days from the date of cancellation of subscription, etc. (However, if the product has already been delivered, this date shall be the date when the Seller receives the return of the product, etc.) I would like to. In the case of payment by credit card, a refund shall be made only by canceling the credit card payment, and in no case shall a refund be made in cash.      




 


Article 31 (Prohibited Acts)        


① For the purpose of transaction security, it is prohibited for Sellers and Members to conduct direct transactions (direct transactions) without using the services provided by the Company. In this case, any problems arising from direct transactions shall be the responsibility of the parties concerned and the Company shall not be held responsible.      


② Members shall comply with the provisions of Article 12 of these Terms of Use for prohibited behaviors other than those in the first item.      


 


Article 32 (Dispute Resolution)        


①The Company has a dispute resolution center to mediate disputes between members and sellers in a reasonable and smooth manner.      


②Members must respond faithfully to the mediation of the Dispute Resolution Center based on the principle of honesty and good faith.      


 


Article 33 (Compensation by the Company)        


① The company, as a mail order intermediary, only operates, manages, and provides a system for free transactions of goods and other items between members and sellers, and does not represent the members or sellers, and is responsible for the transactions established between the members and sellers, and provides services provided by the members, and the responsibility for such information shall be borne directly by the members.      


② The company does not provide any warranty or representation as to the content of the products registered by the seller and the terms of the transaction, and the member must bear the risk and responsibility of purchasing the products.      


(iii) For all activities (including trading activities) between the Member and the Seller, the Company determines the existence and authenticity of the intent to sell or purchase, the quality, integrity, stability, legality, and non-infringement of the Member's rights of the registered products. Others, whether members or sellers, we do not guarantee the authenticity or legitimacy of the information you enter or the materials posted on the sites linked through the information, and the related risks and responsibilities are borne by the parties concerned.      


(4) The company shall not be responsible for any interruption in the use of the service due to the member or seller.      


(5) The company shall not be responsible for any damage caused by the member's disclosure or provision of personal information to others.      


(6) The company may temporarily suspend the provision of services in the event of natural disasters, maintenance, inspection, replacement, failure, or interruption of communication of computers and other information and communication equipment, unless there is intentionality or negligence on the part of the company. We shall not be held liable for the possible temporary suspension of service provision.      


(7) Notwithstanding the provisions of paragraphs 1 through 3, the Company shall be liable for damages caused by the Company's willfulness or gross negligence. In the case of paragraphs 4 and 5, damages caused by the Company's willfulness or negligence are listed below.      


 


Chapter 3 Other Matters


 


Article 34 (Relationship between the Internet shopping center and the Internet shopping center)        


① If the upper tier online shopping mall and the lower tier online shopping mall are connected by hyperlinks (e.g., the subject matter of the hyperlinks includes text, pictures, and animations), the former shall be called the Connected Shopping Mall and the latter shall be called the Connected Shopping Mall.  The former is called a connected mall and the latter is called a connected mall.      


② If the initial screen of the connecting mall or the pop-up screen at the time of connection states that the connecting mall is not responsible for the transaction between the goods independently provided by the connecting mall and the members, the connecting mall shall be responsible for the transaction. I am responsible for the transaction and I will not lose.      


 


Article 35 (Attribution of copyright and limitation of use)        


① The copyright and other intellectual property rights of the works created by the company shall belong to the company.      


② Regarding the Service, the Company only grants the Member the right to use the account, ID, content, etc. in accordance with the terms of use stipulated by the Company, and the Member may use the information obtained through the use of the Service, and you may not reproduce, disseminate, circulate, publish, distribute, broadcast, or otherwise use the same for commercial purposes or allow a third party to use the same for commercial purposes without the prior consent of the Company.      


 


 


 Article 36 (Functions of Members)        


①The member shall bear the entire responsibility for the posts registered or posted by the member in the online shopping mall. If the company determines that the member's post belongs to one of the following items, the company shall take measures to temporarily block access to the post without prior notice, and may do so, in which case the company shall immediately notify the member of the reasons for such action. The member can object to the temporary blocking of the post.      


1. Posts that are insulting, defamatory, degrading or slanderous to others      


2. Posts containing information that may be misused for criminal and illegal activities      


3. Posts that violate the copyrights, trademarks, or other rights of others.      


4. Posts that contain pornography or content that may cause public sexual insult or humiliation (including posts that may link to websites, applications, etc. that contain such content).      


5. Posts that contain sensationalized content that may harm the physical or mental health of children or adolescents.      


6. Posts that disclose personal information about a specific person      


7. Posts that contain direct or indirect profit-making content such as introducing or selling specific products, recommending purchase, use, or encouraging contact.      


8. Posts that do not meet the purpose of using the Online Shop or are not related to the purpose of the service.      


9. Posts containing malicious code, which may lead to deterioration of system performance or leakage of personal information to other members, companies, sellers or other third parties through the execution of malware or spyware, and other damages.      


10. Posts that interfere with the company's business content without a valid reason.    


11. Other posts that violate these terms and conditions or the law or violate public order and morality.    


When a member withdraws from the membership, the posts (including comments) made before withdrawal will not be deleted. After withdrawal, member information will be deleted, and the author cannot be identified, so it is not possible to edit or delete the post, members who want to delete the post must delete the post before withdrawal.      


(iii) Posts written by members may be copied, distributed, disseminated or displayed to third parties affiliated with the company for the purpose of product development, promotion, publicity, etc., and may be modified and edited according to the company's requirements. This is possible without changing the basic content. In such cases, the company shall take necessary measures to ensure that the personal information of the member is not recognized from the information posted.      


Article 37 (Post Management)        


① When a member's post contains content that violates the "Law Concerning the Promotion of Information and Communication Network Utilization and Protection of Information, etc.," the "Law Concerning the Protection of Personal Information," the "Copyright Law," and other relevant laws, the rights holder shall delete the post and deal with it in accordance with the procedures set forth in the relevant laws and regulations. You can request suspension or deletion of the post, the company must act in accordance with relevant laws and regulations.      


② Even if the right holder does not make a request in accordance with the provisions of the preceding paragraph, the Company may take temporary measures, etc., in accordance with the relevant laws and regulations against the posting of content that infringes on rights or violates other company policies and relevant laws if the Company has reason to believe that the following circumstances exist.      


(iii) The detailed procedures stipulated in this Article shall be subject to the suspension of the request service stipulated by the Company within the scope of the Act on Promotion of Utilization of Information Communication Networks and Protection of Information, the Personal Information Protection Act, and other relevant laws and regulations. and Copyright Law .      


         Posting of deletion request service : Coupang Customer Service


 


Article 38 (Company Compensation)        


① If the company is unable to provide the service due to natural disasters or other force majeure, the company is exempted from the responsibility of providing the service.      


② The company shall not be responsible for any interruption in the use of the service due to the member.      


③The company shall not be responsible for any loss of profit expected by the members due to the use of the service, nor shall it be responsible for any damage caused by the data obtained through other services.      


(iv) The Company shall not be responsible for the reliability or accuracy of information, data or facts posted by members.      


(5) The Company shall not be liable for any transactions between Members or between Members and third parties utilizing the Company's services.      


(6) The Company shall not be liable for the use of the services provided free of charge, unless otherwise provided for in the relevant laws and regulations.      


(vii) Notwithstanding the provisions of paragraphs 1 and 3 through 5, the Company shall be liable for damages caused by the Company's willful intent or gross negligence. In the case of paragraph 2, the damages caused by the company's willfulness or negligence are as follows.      


 


Article 39 (Settlement of Disputes)        


① The company establishes and operates a damage compensation handling organization to reflect the legitimate opinions or complaints submitted by members and compensate for damages.      


(ii) The company gives priority to complaints and opinions submitted by members. However, if there are difficulties in handling them promptly, we will immediately notify the member of the reasons and the timetable for handling them.      


 


Article 40 (Jurisdiction and Applicable Law)        


① The interpretation of these Terms of Use and disputes between the company and the member shall be governed by the laws of Korea.      


② In the event that a dispute arises and a lawsuit is filed between the company and the member regarding the interpretation of the Terms of Use and the use of the services, the court of jurisdiction will be determined in accordance with the Civil Procedure Act.      


 


Supplementary Provisions


These terms and conditions will be effective from May 4, 2023 onwards.


 


[ Regular Order Service Terms ]


 


Article 1 What is Regular Order Service?


Regular Order Service is a service that delivers products on a regular basis for the convenience of customers, including regular delivery and fresh delivery.


 


Article 2 Eligibility for Regular Order Service


Any member of Coupang (Coupang Mall, hereinafter referred to as "Coupang") can use the Regular Order Service by applying for the Regular Order Service.


 


Article 3 Payment for Regular Order Service Products, etc.


1. Coupang may offer discounts on Regular Order Service products. Discount rates and transaction terms may vary by product and are subject to change. In the event that the discount rate, transaction terms, etc. are changed to the disadvantage of the Customer, Coupang will notify the Customer of the said changes within two (2) weeks or more in a significant period of time. If the Customer does not agree to the above changes, the service may be terminated within the above period.


Due to the nature of the regular order service, the price of the products may be subject to change, and the payment method is based on the price of the products at the time of notification to the Customer. Pricing dates are subject to change.


3. The total amount of products paid for will change when adding or changing regular order service products.


4. If the products are not paid for due to exceeding the card limit, the regular order may not be carried out during the period, and if the above situation continues for more than two times, Coupang may suspend the regular order service.


 


Article 4 Termination of Sales of Regular Order Service Products, etc.


If the regular order products can no longer be sold or the regular order service can no longer be provided for some reasons, Coupang may suspend the regular order service for such products or stop supplying such products during this period.


 


Article 5 Termination of Regular Order Service


The Customer may terminate the Regular Order Service by notifying Coupang.


 


Article 6 Limitations on the Use of Regular Order Service


1. If the regular order service is suspended due to the Customer's notification or negligence (including the case of suspension of regular order service for some products), the period of applying regular order service for the product may be limited to 2. 2.


2. Coupang may limit the quantity of certain products that can be purchased. 3.


3. Coupang may limit the provision of the regular order service if the product has the possibility of resale or involves illegal or unfair behavior.


4. The specific criteria for limiting the use of the services are in accordance with the internal operating policies.


5) Coupang may restrict the use of the Regular Order Service if it believes that there are behaviors that may lead to undesirable consequences after the Company confirms the situation through its own system monitoring, the content of complaints from organizations, and the information from investigative agencies. The Company is committed to restricting the use of the Regular Order Service. You can.


 


 


Article 7 Others


1. The Terms and Conditions shall come into effect when the Customer agrees to the Terms and Conditions (also applicable to the currently active Regular Order Service) and shall remain in effect for as long as the Regular Order Service is active. These Terms and Conditions apply even if the Customer starts using the Standing Order Service and adds or changes Standing Order Products.


2. The personal information protection policy of the Regular Order Service applies to the personal information handling policy of Coupang website. 3.


3. Anything not specified in these Terms and Conditions shall be subject to Coupang's Terms and Conditions of Use.


4. When Coupang changes the terms, it shall indicate the existing terms, the revised terms, the date of application of the revised terms, and the reason for the revision, and shall send a notice from the 7th day of the month prior to the date of application as well as a considerable period of time after the date of application, together with the current terms and conditions. The notice of amendment of the terms and conditions will be published on Coupang's website from 30 days before the date of application and will be sent to the Customer's e-mail address for a considerable period of time after the date of application. 5.


5. Even if Coupang expressly informs the Client in accordance with the preceding paragraph, if the intention to reject is not expressed within 7 days from the date of the notice or notification and from the date of execution of the revised Terms and Conditions, such intention to reject will be considered as approved. If it is not approved, the modified terms and conditions will be deemed to have been approved. If the Customer does not agree with the modified terms and conditions, the Customer may terminate the regular order service in accordance with the provisions of Article 5.


6. The Company fully transfers the business processing using Coupang and the contractual relationship (including related rights and obligations) stipulated in the electronic financial transaction terms in the contents of these Terms and Conditions to the program in accordance with the relevant laws through business transfer, etc. The Company shall not be liable for any loss or damage caused by the use of Coupang. If the Member intends to do so, the Member will be informed of the fact and notified separately, and if the Member does not express his/her intention to agree or refuse to agree within 30 days, he/she shall be deemed to have agreed or recognized it. If the member does not agree to the Terms and Conditions or refuses to agree or approve in accordance with the Terms and Conditions, the Service Use Agreement concluded in accordance with the Terms and Conditions as well as the Terms and Conditions of the Company's electronic financial transactions may be terminated at any time.