Support Policy Page

Coupang Mall" Member Service Terms and Conditions 


 


Article 1 (Purpose) 


These Terms and Conditions set forth the rights and obligations, service use procedures, and other related matters between the Company and those who wish to use the WoW Member Services provided on the websites, mobile networks, and applications operated by Coupang Mall. (hereinafter referred to as the "Company"). There is a purpose. 


 


Article 2 (Definition of Terms) 


① "Coupang Mall" Member Service (hereinafter referred to as "the Service") refers to the services and additional services provided by the Company to eligible Members when they register as a Member of "Coupang Mall". 


② Member means a person who agrees to the Coupang Terms of Use and uses the Service, and agrees to these terms and conditions in order to use the Service.  


③ Qualified Member means a person who agrees to the Coupang Terms of Use and uses the Service, and meets the conditions for using individual services of the Service.  


④ Target Service means a service designated by the Company by detailing the individual services in the Services provided by the Company. 


⑤ Target Area means the area designated by the Company by giving a detailed description of individual services in the Services provided by the Company. 


⑥ Free trial period means the period during which a member can use the service free of charge from the date the member signs the service use agreement until the payment of the service fee. 


 


Article 3 (Provision and Change of Services) 


① Subject members, subject products, subject area scope, and subject service contents may be changed according to the company's situation. Therefore, if the member cannot use the service due to the change, the company will not enforce this clause. Refunds shall be made in accordance with the provisions of Article 10. 


② The Service shall be provided free of charge to Members during the free trial period, and after the free trial period, the Service shall be provided only to Members who have paid the usage fee. The free trial period may change depending on the company. 


③After the expiration of the free trial period, the member agrees that the company will automatically pay the usage fee using the member's payment information registered as a Coupang member, unless the member makes a separate cancellation request. 


④Only one free trial period is provided upon initial registration. Members who become a member, withdraw from membership, or re-register are not entitled to the free trial period. 


⑤ Outside of the free trial period, the Company may offer eligible Members or original Members the privilege of using all or part of the Services without paying separate usage fees or paying discounted usage fees. In this case, the content, target audience, expiration date, and method of use of the services provided may change depending on events, promotions, and company policies. 


(6) In the event of a change in the amount of the usage fee, the Member's consent must be obtained separately at the time of payment of the usage fee. 


(vii) The Company may formulate and notify Members of separate detailed policies for individual services attached to the Services, in which case the detailed policies for individual services shall take precedence over these Terms of Use. 


 


Article 4 (Application for Service Subscription) 


① Eligible members may apply for membership of the service after agreeing to the terms and conditions of the service. 


② If the target member does not violate the qualifications stipulated in Coupang's Terms of Use, the company will approve the membership application. After the company approves the membership application, the target member becomes a member.  


③When an eligible Member uses all or part of the Service for free under Article 3, Paragraph 5 of the Terms of Use, he/she shall be considered as a Member only for that period of time and agrees to the Terms and Conditions of the Terms of Use and the payment of the usage fee, etc., that this will happen.  


 


Article 5 (Collection of supplementary information) 


The Company may collect additional information required to provide this service without separate consent. However, if the information collected constitutes personal information, you must comply with the relevant laws and the personal information protection provisions in Coupang's Terms of Use.  


 


Article 6 (Obligations of this Member) 


The Member must update his/her information in time in order to obtain this service from the Company and pay the usage fee, and the Company shall not be liable for any loss caused by inaccurate information of the Member. 


 


Article 7 (Notification obligations of the company) 


① The company must explain the individual services of this service to the member and notify the member if there is a change in the content of the service. 


② When the member's usage fee has been paid, the company must notify the member of such payment. 


 


Article 8 (Prohibited Acts) 


① A member shall not lend, transfer, or delegate all or part of the rights and obligations under this Article to another person. 


② A member shall not take any action that interferes with the normal operation of the service or the use of the service by other members. 


 


Article 9 (Payment and Termination) 


① A member must register payment information in order to pay for the service. If a member registers for one payment method, he/she agrees to continue to use that payment method to receive usage fees. If a Member registers for multiple payment methods, the Company may change the payment methods and make payments in accordance with the specific policies set forth by the Company. has. 


② In the event that a Member fails to pay the Usage Fee due to insufficient balance, exceeding the limit, payment error, etc., the Member must re-register or change the payment information within the repayment period notified by the Company to ensure successful payment. Can , normal 


③ In the case of paragraph 2 of this Article, the Company may temporarily restrict the provision of some or all of the services until the fees are repaid, and may periodically attempt to pay the usage fees using the payment method registered by the member in order to restore the services. service. There is. 


④ If the user fee is paid within the repayment period, the provision of services shall be resumed from that date; if the user fee is not paid within the repayment period, the service use contract shall be automatically terminated. 


⑤ The member may cancel the use of the service at any time by withdrawing from the membership. 


 


Article 10 (Refund) 


① The company must explain to the member the payment and refund conditions and changes to this service and individual services. 


② In the event that a member pays the usage fee and then cancels the service early, a refund may be decided based on the following matters. 


A. If the member does not use the service once in the month of payment (in the year of annual membership): A full refund of the monthly fee (annual fee for annual membership)___.              


B. If the Member uses the Service multiple times in the month of payment (the corresponding year for Annual Members): no refund is possible unless there are special circumstances.             


 


Article 11 (Others) 


In the event of a conflict between these Terms and Conditions and the Coupang Terms of Use, these Terms and Conditions shall prevail, and the Coupang Terms of Use shall apply to matters not provided for in these Terms and Conditions. 


 


These Terms and Conditions were revised on September 17, 2023 


 


 


Detailed Policy: Rocket Fresh Eco-Service 


 


Article 1 [Purpose) 


The purpose of this policy is to stipulate the necessary matters between the Member and the Company in relation to the provision of the Rocket Fresh Eco Service, one of the personal services provided by the Company in accordance with Article 3, Paragraph 6 of these Terms of Use. 


 


Article 2 (Provision of Rocket Fresh Eco Service) 


① When a Member orders Rocket Fresh products using the Wow Member Service, the ordered products may be shipped in a bag (hereinafter referred to as the "Fresh Bag") that can store refrigerated/frozen fresh food, and delivered by the Member. The bag received must be returned in the manner specified by the Company.  


If a Member fails to return a Freshback after a certain period of time, a "late fee" will be charged to the Member's most recent payment method based on the information provided by the Company in advance. If the member does not return the Freshback after a certain period of time, a "late fee" will be charged to the member's most recent payment method based on the information provided by the company. 


(iii) If a Member keeps more than a certain number of Freshbacks or does not return them for a certain period of time, the Company may not be able to provide the Member with the Rocket Fresh Eco service, and if the above situation persists, the Member will be penalized by the Company by having to provide the Rocket Fresh Eco service permanently, and the service may be suspended. 


④If the Member does not want to use the Rocket Fresh Eco service, he/she may stop using the Rocket Fresh Eco service by following the method determined by the Company. 


 


Article 3 (Application of Terms) 


This Policy and the Terms of Use for Wow Member Services constitute one and the same, and are in full force and effect. For any matters not covered in this policy, the provisions of the "Terms of Use of Wow Member Services" shall apply and be stipulated in the "Wow Member Services. ' For any matters not covered herein, the ' Coupang Terms of Use' shall apply.