Seller Policy Pages

Coupang Service Terms of Use - Enterprise Edition


 


Effective Date: August 21, 2023


 


These Coupang Service Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are issued by Coupang Mall. (including Coupang Mall, its other affiliates, officers and employees, and stakeholders under contractual relationships, hereinafter collectively referred to as the "Company"), which sets the conditions for the use of the Service and constitutes the basis for the Service Users (including its affiliates, officers and employees, stakeholders and stakeholders under contractual relationships, hereinafter collectively referred to as the "Company"). (including Coupang Mall., other affiliates, officers and employees, and stakeholders under the contractual relationship, hereinafter collectively referred to as the "Company"), sets the conditions for the use of the Services and constitutes a contract between the Users of the Services (including its affiliates, officers and employees, stakeholders, and interested parties under the contractual relationship, hereinafter collectively referred to as the "Company") and the Company. (hereinafter collectively referred to as "Users") and the Company.


 


Anyone wishing to use the Company's Services agrees to be bound by these Terms, the Terms of Service and the Usage Policy, as set forth herein, and to comply with these Terms when registering for and using the Services.


 


General Terms and Conditions

 


Article 1 (Purpose)_

The purpose of these Terms and Conditions is to promote a mutually friendly business relationship by clarifying the rights, obligations and responsibilities of the Company and the Users, the procedures for the use of the Services, and other related matters, and ultimately to promote the interests of both parties and the common development... _


 


Article 2 (Definitions)_

The meanings of the terms used in these terms and conditions are as follows: terms not defined in these terms and conditions shall have the meanings ascribed to them by general trade practice.


1. "Coupang" means the service platform provided by the Company through information and communication facilities/devices/networks for users to utilize the Company's services. 2.


2. "Services" means all services and additional services provided by the Company.


3. "Individual Service" means a service provided by the Company that is categorized as a standalone service, including the provision of additional services, materials, etc., related to that service.


4. "Service Terms and Conditions" means the terms and conditions applicable to an individual Service (including future revisions by Company).


5. "Usage Policies" means the usage policies, terms of use, rules and guidelines for the Services posted on Coupang, user-specific systems, etc., and any other policies established by the Company relating to the use of the Services (including any future revisions by the Company). I am willing to.


6. "User-Only System" means the online portal and tools provided by the Company to Users for the exchange of relevant information and equipped with the functionality necessary for Users to use the Services.


7 .      "Service Utilization Fee" means the fee paid by the User to the Company for the use of the Services provided by the Company when using the Services.


8. "Service Usage Information" means all data, information, materials, etc. obtained or generated by the User from the Company or in accordance with the T&C, the Terms and Conditions, Coupang, and the use of the Company's services. It is limited to the User's system.


 


Article 3 (Issuance, validity and modification of the Terms and Conditions)

①The Company must publish these Terms and Conditions and the Terms of Service on the relevant Coupang web page or user-only system so that users and those who wish to use the services can check the contents of these Terms and Conditions and the Terms and Conditions of Service.   


②Coupang may incorporate into the Usage Policy specific conditions for the use of the Services that are not stipulated in these Terms and Conditions and the Service T&Cs, and may notify them through the relevant Service webpage or user-specific system. This Usage Policy forms part of these Terms and Conditions and the Service T&C.   


③These terms and conditions include the terms of service and the usage policy that may be modified by the Company from time to time, and the user agrees to these terms and conditions, the terms of service and the usage policy. Agreeing to these Terms and Conditions, Terms of Service and Usage Policies shall have the same effect as the fulfillment of the contract signed under the seal of both parties.   


④ As stipulated in these terms and conditions, the Company engages in all services related to e-finance services, including e-payment agents, payment deposits, and issuance and management of prepaid e-payment means, through Coupang Mall. (hereinafter referred to as "Coupang Pay") holds a legal license under the Electronic Financial Transactions Act. ("Coupang Pay" can be used for processing). However, this does not affect the basic rights and obligations of the Company, such as the Company's obligation to pay the settlement fees to the users, except for those related to the processing of related work. 


⑤ These Terms and Conditions and the Terms of Service are the basic conditions of the Service Use Agreement between the Company and the User, and the Company may stipulate specific individual service matters in separate terms and conditions (hereinafter referred to as "Individual Terms"). If the Company notifies the Individual Terms and Conditions through service-related web pages, user-specific systems, etc. and the user agrees to them, the Individual Terms and Conditions, together with the Terms and Conditions and the Terms of Service, form part of the agreement on the use of the services.   


(6) If the user agrees, the individual terms and conditions take precedence over these terms and conditions and the terms and conditions of service only with respect to individual services. In this case, these terms and conditions and the terms and conditions of service have a supplementary role.   


(vii) In the event that we revise some of the provisions of these Terms and Conditions (including the Terms of Service, the Usage Policy, and the Individual Terms and Conditions, hereinafter referred to as this Article), the current version of these Terms and Conditions shall prevail over all revised provisions. as well as the effective date of the revision, which shall be announced on the relevant Coupang webpage, user-specific system, etc. or by e-mail or other means, with the reasons for the revision, starting from 7 days prior to the effective date (but 30 days, or up to the day prior to the effective date in the case of a change in contractual details that are important to the user (e.g., service usage fees). You must by notice.   


(8) If the Company discloses or notifies the revision of the Terms of Use in accordance with the provisions of paragraph 7 above, and the user does not express his/her intention within 7 days (14 days in the case of a revision that is unfavorable to the user), he/she shall be deemed to have explicitly expressed his/her refusal to do so, and if he/she does not explicitly express his/her refusal to do so in spite of the notification or notification, he/she shall be deemed to have agreed to the revision of the Terms of Use.    


In accordance with the procedures stipulated in the relevant laws and regulations, the Company shall deal with the contents of the Terms and Conditions and the contractual relationship (including the relevant rights and obligations) using Coupang Pay in accordance with the Company's Terms and Conditions for Electronic Financial Transactions in a comprehensive manner in the following manner: Business transfer, etc. In the case of a transfer, the User will be informed of this fact separately and expressly informed that if the User does not express his/her consent or refusal of consent within 30 days, he/she will then be deemed to have consented to or approved the transfer and will be deemed to have consented to or approved it. If the User does not agree to the Terms and Conditions or refuses to give consent or approval in accordance with the Terms and Conditions, the Service Utilization Agreement entered into in accordance with the Terms and Conditions and the Terms and Conditions of the Company's electronic financial transactions may be terminated at any time. However, even in this case, it shall not affect the Company's basic rights and obligations such as payment obligations to the User under the proviso of Article 3, Paragraph 4.


 


Article 4 (Notice to Users)

① The Company may notify the user by e-mail, in writing (including electronic writing), or individually in the user-specific system. 


② When the Company must notify all Users or an unspecified number of Users, the Company shall post such notification on the relevant webpage of Coupang instead of notifying in accordance with Paragraph 1. You can post the notification in the 'One Week at Least My Notification Menu'. However, matters that are unfavorable to the user or have a significant impact on the user's transactions will be notified separately in the manner specified in the first subparagraph.


 


Article 5 (User Registration)

Anyone who wishes to use the services provided by the Company and applies for User Registration (hereinafter referred to as "Applicant for Registration") must agree to the Terms of Use and register the necessary information in the Registration Application Form provided by the Company. In this case, the Company may request additional information from the Registration Applicant.   


②These Terms of Use shall come into effect when the Company accepts an application for registration as stipulated in Paragraph 1. In such case, the Company shall notify or disclose the intention of acceptance on the relevant webpage in accordance with Section 4, and these Terms and Conditions shall take effect for both parties when the intention of acceptance is communicated or disclosed to the Registrant. Applicant.   


(iii) Entrepreneurs (whether natural or legal persons) who have reached the age of 19 years may apply for registration in the first paragraph of the preceding subparagraph. The applicant for registration must apply for registration in his or her real name (in the case of a legal person, the application must be made in the name of the legal person, as described below in this Article). An applicant for registration who uses a name other than his/her real name or steals information from others may be restricted from using the services or penalized in accordance with relevant laws and regulations.    


④ The Company may require the registration applicant to carry out identity verification. If identity verification cannot be carried out, the Company may require the registration applicant to submit relevant materials for identity verification.   


⑤ The company may reject the registration application under one of the following circumstances:   


The applicant for registration violates the contract terms and relevant laws and regulations in the business relationship with the company;


2. If the information provided by the applicant for registration contains false information, missing information, or misspelled words;


3. If the registration applicant is a minor;


4. If the registration applicant has not applied for registration under his/her real name;


5. if the main registration information such as name, resident registration number, business registration number, legal entity registration number, etc. is the same as that of other registered users;


6. if the application for re-registration is submitted within 2 months after the termination/cancellation of these Terms and Conditions and the Terms and Conditions of Service (including the existing Terms or Conditions of Use);


7. if the registration application is found to be illegal or unfair.


6. if the registration information is changed, the user must immediately change the registration information in a manner determined by the Company or notify the Company of the change.   


(vii) If the User provides information to the Company or changes the registration information, the User shall not provide false information and must immediately provide the relevant information.   


⑧ If the user requests an explanation of important content in these Terms of Use, the Company will provide a detailed explanation so that the user can understand the content.   


⑨ The user shall be held responsible for any losses caused to the user and third parties due to the provision of inaccurate information or related materials (including failure to update registration information in a timely manner) to the Company, and shall compensate the Company for such losses, and you must compensate and indemnify the Company for such losses.


 


Article 6 (Submission of Related Materials, etc.)

① In order to confirm the accuracy of the information provided or registered by the user in accordance with the provisions of Article 5 (1), (4), and (7), the Company may request the user to provide relevant data within the scope permitted by relevant laws and regulations. It may.   


② If the user fails to provide information and related materials without justifiable reasons, the company may take necessary measures such as terminating/canceling the Terms, restricting the use of the services, and withholding the payment amount. In this case, the user must assume all related risks and responsibilities.   


 


Article 7 (Service Utilization Fee)

①The company determines the service fee for each type of service based on the nature of the service, the cost of service provision, the method of service provision, the market conditions, the type of business and the user's usage pattern.   


② According to the usage policy, the company must specify the types of service usage fees, rates, billing and payment methods, issuance of tax invoices, and other specific conditions, and through the user-specific system, service - related web pages, etc.   


(iii) The Company may set new service fees or change service fees as necessary, and may set different service fee calculation and payment methods for each type of service. In this case, the company must notify the details of the newly established service fee and the changed service fee in accordance with the method in paragraph 2 above.   


④If the company's payment (settlement) method in accordance with paragraph 3 above includes a credit card or any other payment method that requires an additional fee, an additional fee will be charged to the user who uses that payment method.   


⑤ The Company must issue a tax invoice for the service usage fee to the user on a specified date for each type of service.   


 


Article 8 (Payment Settlement and Extension)

① The company specifies the conditions of payment date, payment method, and purchase of security service operation (payment amount escrow) for each user and service type in the usage policy and through the user-specific system, service - related webpage, etc.   


(ii) The company deducts the service usage fee and other deductible amounts that the user must pay to the company from the calculated payment amount and provides relevant details (e.g., product sales price, deductible amount, payment amount), and pays the balance to the user, etc.) The company notifies the user through the user-only system, the service - related web page, etc. However, the company can use Coupang Pay to handle all settlement-related tasks.   


(iii) When the user's behavior, contract performance, etc. is judged to have caused transaction cancellation, claims, disputes, violation of the Terms of Use, Terms of Service, Personal Terms, and Usage Policy, etc., or when it poses a risk to the Company, the purchaser, or a third party. In such cases, the Company may require the user to provide financial guarantees, etc.   


④ In any of the following cases, the Company may withhold the amount paid to the User. In this regard, if it involves a product sold by the user, the Company may take measures such as suspending the sale of the product in question.   


 


1. If a buyer pays the purchase price of a user's product by credit card, the Company shall withhold the relevant amount for up to 60 days to determine whether the transaction is judged to be an incorrect transaction due to the misuse of the credit card in accordance with the relevant provisions of the Credit and Financial Services Act. In this case, the Company may request the User to submit data to confirm the validity of the transaction, and may pay the User the amount of the payment after confirming the validity of the transaction.


2. If an eligible third party requests the Company to withhold payment to the User based on a court order for temporary attachment, garnishment, collection, and other legal rights, the Company will withdraw the request to withhold payment. A portion equivalent to the amount paid to the third party may be withheld until the debt is provided to the legitimate creditor.


3. When a financial institution initiates bankruptcy, suspension of trading, reorganization, or insolvency proceedings.


4. if the User violates relevant laws and regulations, these Terms and Conditions, the Terms and Conditions of Service, the Personal Terms and Conditions or the Usage Policy.


5. when a government agency or a third party takes administrative measures, initiates an investigation, or files a complaint because the user has violated the rights of others.


6. When it is found that the goods sold by the user do not comply with the provisions of the third paragraph of the preceding paragraph, or when there is an objective and clear reason for refund or exchange due to objections or disputes raised by the buyer or a third party.


7. If there are other reasonable reasons that are the same as those in items 1 through 6 above.


 


⑤ If the Company intends to take action in accordance with the provisions of Paragraph 4 above, it must notify the User of its purpose and reasons, and the User must notify the User within 7 days of such notification (provided, however, that the Company may extend the User's deadline) of the deadline for submission of information due to unavoidable reasons) If the Company agrees to the request, it must submit the relevant explanatory materials to the Company within the deadline.   


 


(6) If the user fails to submit explanatory materials within 7 days from the date of notification in item 5 (however, if the Company agrees to extend the deadline for submission of data by the user due to unavoidable reasons, it shall be the period), or if the explanatory materials submitted are not sufficient to support the legitimacy, the Company may continue to take action in accordance with the above paragraph 4 until the cause of action has been exhausted.   


 


Article 9 (Duration and Termination of the Terms of Use)

① The term of these Terms of Use and individual services shall begin when these Terms of Use come into effect between the Company and the User and shall end when the Company or the User terminates these Terms of Use in accordance with the provisions of these Terms of Use. Unless otherwise stated, these Terms and the User Terms for any other individual service will not be terminated or suspended due to the termination or interruption of the individual service.   


(ii) The Company may terminate these Terms and the Terms of Service or suspend the Services by notifying the User of its intent to terminate and stating the reasons set forth in these Terms 15 days prior to the scheduled termination date.   


(iii) The User may terminate these Terms and Conditions or the Terms and Conditions of Service for any reason by simply notifying the Company of its intention to terminate in a manner determined by the Company. In this case, before notifying the User of the intention to cancel, the User must stop using the Service and, if the User uses the Service to conduct a transaction, the User must complete the transaction and pay the amount due to the purchaser and the purchaser. Company ...   


④If the Terms are terminated in accordance with this provision, the Company may revoke all rights and benefits granted to the User and may reject the User's reapplication after considering the reasons for termination and whether the reasons have been resolved.   


⑤ Even after the Terms are terminated in accordance with this provision, the User must take necessary measures such as shipment, exchange, refund, repair, etc. for orders that have not been processed as of the date of termination. In order to protect the purchaser.   


⑥ Article 8, Article 10, Article 11, Article 12, Article 13, Article 16, and other provisions regarding the User's obligations and liabilities arising from the products sold shall apply to these Terms, in accordance with the provisions of these Terms.   


 


Article 10 (Relationship between the Company and the User)

①The Company and the User are independent of each other, and these Terms of Use and the Terms of Service do not constitute a partnership, joint venture, seller, franchise, agency, employment or exclusive relationship between the Company and the User.   


② Without the prior consent of the Company, the user shall not use the same or similar names, trademarks, logos, etc., as the Company itself, and shall not display, promote or exaggerate the relationship between the Company and the Users .   


③All of these Terms and Conditions of Service shall be valid only in the relationship between the Company and the User, and third parties shall not assert any rights, claims, etc. in connection with these Terms and Conditions of Service.   


④The User assumes full responsibility for the use of third-party services or products provided by the Company on behalf of the User. However, the Company shall be liable in accordance with the law for any related damages caused by the Company's willfulness or gross negligence.   


 


Article 11 (Granting of Rights and Consent)

①The Company may temporarily use information, materials, etc. provided by the User for the purpose of effectively delivering product information, advertisements, newsletters, marketing, publicity, and distribution on the website, mobile application, and related services. However, the Company will not change the User Trademarks in the form provided by the User (unless it is necessary to adjust the size of the trademarks as long as the relative proportions of the trademarks remain unchanged).                      


② To ensure that all information, materials, etc. registered or provided to the Company are always accurate, complete, and effective, the user must immediately provide or register the latest information, materials, etc. when necessary.   


③The Company must comply with requests from trademark owners to delete specific trademarks. However, if it is determined that the trademark right is not infringed upon according to relevant laws, these Terms of Use, the Terms of Service, the Personal Terms, the User Policy, etc., it is not subject to this limitation.   


④ To the extent permitted by the Terms of Use of Coupang Services and relevant laws, the User acknowledges and agrees that the information generated from the use of the Services is the property of the Company and can be collected and used by the Company at its designated location. discretion.    


⑤ To the extent permitted by the Terms of Use of the Coupang Services and relevant laws, Users may, in their sole discretion, use suggestions, comments, ideas, improvements or other responses or materials (including related technologies) provided by Users in connection with Coupang or the Services. You acknowledge and agree that you may disclose, reproduce, modify, distribute and use such materials.   


 


Article 12 (User Warranty)

(i) The User (i) is legally and fully qualified under applicable laws and regulations and has all rights and powers necessary to grant rights, licenses and permissions under these Terms and Conditions and the Terms and Conditions of Service, and (ii) the User is a member of the Company. (iii) all information and materials provided to or available to the Company are accurate, complete and valid at all times, and (iii) the User shall fully comply with its obligations under these Terms and Conditions and the Terms and Conditions of Service shall comply with relevant laws and regulations; and warrant that.   


(ii) the user must comply with the U.S. "Prevention of Bribery of Foreign Public Officials in International Business Act", "Prohibition of Improper Solicitation and Acceptance of Money, Valuables, etc. Act", the U.S. "Foreign Corrupt Practices Act" and other domestic anti-corruption laws. Foreign Corrupt Practices Act (FCPA), and the UK Bribery Act), etc., and represents and warrants that the Company has not violated any of the above laws and regulations and will not violate any of the above -mentioned laws or engage in any behavior that may cause the Company to violate any of the above laws in the future.   


(iii) The user declares and warrants that he/she has not violated the laws related to international sanctions resolutions and trade bans of Korea, the United States, the European Union, and the United Nations, and that he/she will continue to violate any of the abovementioned resolutions and related laws or that the Company will violate any of the abovementioned resolutions and related laws in the future, and you declare and warrant that you will not engage in any behavior that might lead to the Company's violation of any of the abovementioned laws in the future.  Users represent and warrant that they will not sell products manufactured or contributed by individuals or companies subject to international sanctions, or products manufactured or imported from countries subject to comprehensive U.S. trade sanctions, such as Iran, without the Company's consent. Prior written consent. I agree.   


④The user represents and warrants that the user or a company in which the user directly or indirectly owns 50% or more of the user's shares is not subject to international sanctions.   


⑤ Any products and re-export laws that may cause the User to violate laws relating to export controls in the country of production and the country of export, or U.S. export and re-export control laws, or that may cause Coupang to violate applicable export control laws, as a result of exporting to Korea We represent and warrant that we will not sell or offer to sell.   


(vi) Users are responsible for fulfilling their obligations and conducting transactions in accordance with these Terms of Use and the Terms of Service, as well as for claims, lawsuits, investigations, fines, inspections, administrative actions, and resulting liabilities, indemnities, and damages borne by us and the Company. its officers and employees for damages arising from its products, materials, etc. The Company and its officers and employees must be indemnified, defended, and compensated for expenses, etc.   


(vii) If claims, lawsuits, investigations, fines, inspections, administrative actions, etc. are judged to be likely to have a negative impact on the company, the company may respond or intervene at its own expense. In such cases, the User shall not participate in any litigation or agree to any claim without the prior written consent of the Company (consent shall not be refused without reasonable grounds).   


(8) Even after the termination of this Agreement and individual services, the obligations under the terms of this Article shall remain in effect for the Company and the User.   


 


Article 13 (Product Sales Standards)

① Since the products are disclosed and sold based on the items on the website operated by the Company (including mobile applications/web), it is considered that the distribution and sale of the products through the various services may lead to deterioration in the quality of the services and abuse. Therefore, the User confirms that he or she chooses to sell the Products on the Company's Services in compliance with these Terms and Conditions. Accordingly, the Company informs the User that it will not use other services on the website operated by the Company to deliver or sell all or part of the products sold in accordance with these Terms and Conditions in a manner other than sales made in accordance with these Terms and Conditions. There are conditions under which you can do so. However, this is not the case if, after prior consultation with the Company, it is believed that such overlapping distribution will not result in consumer confusion or a decrease in the quality of the service.   


If a user violates this provision, without prior consent of the Company, the Company may impose restrictions such as suspension of transactions and termination of contracts on the goods sold by the user.


② The Company may decide whether or not to sell the product under any of the following circumstances.   


1. when the uncertainty of the distribution channel negatively affects the buyer's experience


2. When it may violate trademark laws or other relevant laws and regulations


3. When it cannot be confirmed that it does not contain harmful elements.


4. When the company is negatively impacted by complaints from administrative agencies, media, buyers, or other third parties.


5. If it seriously damages the buyer's experience or if there is a reasonable reason to protect the buyer.


③ If a product sold through Coupang does not meet these standards, the company may restrict or prohibit the sale of the product, adjust the way the product is presented to customers, and take other necessary measures without prior notice.   


 


Article 14 (Confidentiality)_

①The User may deny any information about the Company or the Services that the User recognizes or acquires while using the Services (personal information as defined by the Personal Information Protection Law acquired while using the Services, such as buyer information, the Company's technology and information). Business information, production and sales plans, know-how, etc.) that is managed as confidential under the Competition Prevention and Trade Secrets Protection Act (hereinafter collectively referred to as "Confidential Information") shall also be used for purposes other than the implementation of these Terms and Conditions, the use of the Services, and transactions with purchasers of products through the Services. It shall not be used for such purposes.   


(ii) Except as otherwise provided in these Terms and Conditions and the Terms and Conditions of Service, Users must take reasonable measures to protect Confidential Information.   


③Without the prior written consent of the company, the user shall not copy, reproduce or handle confidential information belonging to the company, or provide, sell, advertise or disclose confidential information belonging to the company to a third party, and shall not disclose confidential information We will be liable for the third party in accordance with the relevant laws and regulations due to intentional or negligent. 


 


④Even after the termination of these terms and individual services, the obligations stipulated in paragraphs 1 and 3 of this article shall remain effective for the company and users.   


 


Article 15 (ID and Password Management)

① IDs and passwords may only be used during access to the user-specific system (or other tools provided by the Company) to use the services.


② Users shall not share their IDs and passwords (including authentication information) with others for reasons other than the Company's reasons for their, or password IDs.   


③ Users must manage access rights, including ID and password (including authentication numbers), and manage system access records. If the user discovers that his/her ID or password has been stolen or used by an unauthorized third party, the user must immediately notify the Company. In this case, the Company will endeavor to resolve the problem as soon as possible.   


 


Article 16 (Protection of Users' Personal Information)

①The Company shall not use the personal information provided by the user for the purpose of using the service other than the operation of the service to which the user has agreed. If the company wishes to use such information for a new purpose or provide it to a third party, it must notify the user of the purpose of such use or provision and obtain the user's consent individually at the time of use or provision. However, this shall not apply if otherwise provided for by relevant laws and regulations.   


(ii) If a user refuses to consent to the collection, use, or provision of personal information, the company must clearly limit the services to be used, and the company must provide personal information that is not necessary for the services to the user who refuses to consent to the collection, use, or provision of personal information. You may not restrict or refuse the terms and conditions of service.   


③If it is necessary to provide the user's personal information to a third party, in order to protect the user's personal information, the company must obtain the user's consent in accordance with relevant laws and regulations, and the company must handle the user's personal information The company must disclose the details of the entrustment through the "Privacy Policy for Users (This policy may vary according to the type of service, if necessary) 】" when the entrustment is made to a third party.   


 ④ If the authorized organization requests the user's personal information in accordance with relevant laws and regulations, the company may provide the relevant data upon request.  


Article 17 (Prohibition of Transfer, etc.)

① The user shall not transfer his/her rights and obligations under the Terms and Conditions of Service and the Terms and Conditions of Service to a third party without the prior written consent of the Company.   


② The Terms and Conditions and the Terms of Service shall be legally binding on the user and his/her successors and assigns.   


 


Article 18 (Compliance with Ethics)

①The Company and Users must promote fair and transparent ethical management, build mutual trust, and comply with the following obligations in order to achieve sustainable development.   


1. In dealing with users, affiliates, or third parties, the Company shall not solicit or accept money, gifts, hospitality, facilities, or entertainment under any circumstances.


2. Users shall not engage in improper behavior or solicit or offer money, gifts, entertainment, facilities or hospitality during the performance of their contracts with the Company.


3. If the Company's executives, employees, affiliates, or third parties engage in unethical behavior such as intentionally delaying work or providing unfavorable conditions while requesting compensation, the User shall immediately report the matter to the Company's Ethics Management Department ([email protected] ) ) .


②The Company and the User shall comply with these Terms of Use, all agreements between the Company and the User, as well as laws and regulations, and the User shall be responsible for not abusing the services under these Terms of Use for purposes that are unfair to the Company. Company's officers, employees, other related persons and stakeholders.   


③ In the event that the Company and the User violate the obligations in paragraph 1, the violator shall be liable to the other party for suspension of trading and termination of contract, depending on the circumstances of the violation.   


(iv) Parties who are subject to trading restriction measures such as suspension of trading and termination of contracts in accordance with Paragraph 3 may claim civil rights such as damages from the party who took the trading restriction measures. We do not raise any objection to criminal or administrative liability.   


 


Article 19 (Compensation for Damages)

①If one party causes damage to the other party in the use of the Services and the implementation of the Terms of Use due to one party, the other party must compensate the other party for the damage suffered.   


② If the Company suffers damages due to the User's violation of relevant laws and regulations, these Terms of Use, the TOS, the Personal Terms and Conditions, and the User Policy, regardless of whether or not it includes defamation of the Company or Coupang, the User shall indemnify the Company for such damages, which are mandatory. In this regard, if the Company is liable for damages caused by a third party, the User and the Company shall be liable under the relevant laws and regulations, respectively, depending on the extent of the liability for damages paid to the third party.  


 


 


Article 20 (Powers and immunities of the Company)

①The Company may decide the content, appearance, design, and functions of Coupang and its services.   


② The Company will not act as an agent for users and purchasers except for the limited purposes specified in these Terms and Conditions and the Service Terms and Conditions.   


(iii) Coupang and the Service, including all content, software, functionality, materials, and information available or provided in connection with the Service, are provided "as is". as a user of the service, your use of coupang, the service, and the user-only system is at your sole risk.   


④Coupang shall not be liable for any delay or inability to fulfill its obligations under the Terms and Services due to causes or events beyond the reasonable control of Coupang.   


⑤ To the extent permitted by relevant laws, the company does not provide any guarantee for investment loss, loss of profits, loss of business opportunities, etc. arising from the Terms and Services, and the company shall not be liable for them unless there is intentional or gross negligence, and I will not lose.   


 


Article 21 (Applicable Law and Jurisdiction)

① All disputes between the Company and the user arising from differences in the interpretation of the Terms and Conditions and the Terms of Service shall be governed by Korean law.   


② All disputes/lawsuits between the company and the user arising from the use of these terms and services shall be subject to the determination of jurisdiction in accordance with the civil procedure law.   


 


 


Terms and Conditions for Use and Sale of Marketing Services

 


Article 1 (Purpose)_

The purpose of these Terms and Conditions for the Use and Sale of Marketplace Services (hereinafter referred to as "Marketplace Services Terms and Conditions") is to cover the rights and obligations related to the use of the Company's Marketplace Services, a mail-order brokerage service provided by Coupang Co. (hereinafter referred to as the "Company"), the duties of the Company, and the procedures for the use of the service, thereby contributing to the establishment of a mutually friendly trade relationship, and ultimately promoting the interests of both parties for mutual development.


 


Article 2 (Definitions)_

Capitalized terms used in these terms and conditions shall have the following meanings: terms not defined in these terms and conditions shall have the meanings ascribed to them by ordinary trade practice.


1. "Marketplace Services" means all mail order brokerage services (including related additional services and materials) provided by Company through Coupang. 2.


2. "Seller" means the person who agrees to these Terms and Conditions and the Marketplace Services Terms and Conditions, enters into an agreement with the Company for the use of the Marketplace Services, and actually uses the Marketplace Services to sell products ("Products"). "). 


3. "Member" means a person who agrees to the Coupang Terms of Use and registers as a member of the Company and can continue to use the services provided by the Company.


4. "Buyer" means a Member who indicates his/her intention to purchase a product from a Seller through a form provided by Coupang.


5. "Winner" means an outstanding Seller who meets the criteria set forth by the Company, including sales price, delivery conditions, sales activities, and customer preferences.


6. "Seller-specific system" means the online portal service tool provided by the Company for the exchange of relevant information between the Company and Sellers, and equipped with the functions required for Sellers to use the Marketplace Services.


7. "Marketplace Service Usage Fee" means the fee that Sellers must pay to the Company in order to obtain the various services provided by the Company when using the Marketplace Services.


8、 "Discount Coupon" refers to the Company's unique coupon, which allows you to get a specified amount or a discount equivalent to a certain percentage of the purchase price of the product when purchasing the product. The object, method, duration and limitations of the use of the Coupon are separately displayed on the relevant Coupon page and Coupon of Coupang, and the type and content of the Coupon may vary in accordance with the Company's policy. The portion of the discount that Company receives as a result of a Coupon is deducted directly from the service usage fees that Company charges Sellers.


9. "Product Content" means information or data about a Product, such as text, voice, video, or images that contain information (including the individual images that comprise that information) about that Product.


10. "Prepaid Electronic Payment Means" means prepaid electronic payment means under the Electronic Financial Transactions Act, such as Coupang Pay ("Coupang Pay") issued by Coupang Pay Co. ("Coupang Pay") issued by Coupang Pay Co.


11. "Coupang Cash, etc." means prepaid electronic payment means issued and managed by Coupang Pay for Members to purchase goods, etc. from sellers and pay for them in marketplace services, etc.


 


Article 3 (Purpose of Marketplace Services and Role of the Company)

① The purpose of the Marketplace Service provided by the Company is to allow the use of Coupang or to coordinate or broker online sales so that sellers and members can trade products.    


② As a mail-order broker associated with the Marketplace Services, the Company is responsible for system operation and management to provide adequate services, and is not responsible for Seller or product information registered by Sellers in Coupang, Seller-specific systems, etc., nor is it responsible for Seller or product information registered by Sellers in Coupang, Seller-specific systems, etc. The Company shall not be liable for the Seller or product information registered by Sellers in Coupang or Seller-specific systems. Product sales itself...   


③For the Marketplace Service, the Company, as a mail-order broker, does not conduct product transactions on behalf of Buyers or Sellers, and all risks and expenses borne by the parties responsible for the transactions between Buyers and Sellers and the information provided and registered shall be borne by the Company.   


④For all activities (including transactions) between buyers and sellers utilizing the Marketplace services, the Company assumes no responsibility for the existence and authenticity of the intent to buy or sell, the quality, completeness, safety, legality of registered products, or third parties. We do not guarantee the non-infringement, authenticity or legality of the information or materials provided by buyers or sellers posted on the URLs linked through this information, and all risks and liabilities arising therefrom must be borne by the parties concerned.    


⑤ The Company shall not be involved in disputes arising between buyers and sellers, and all responsibilities arising from such disputes shall be borne by the seller. However, in order to mediate disputes reasonably and effectively, the Company may exceptionally intervene in disputes through the Dispute Resolution Center (including the Customer Center) established and operated by the Company, and the Seller will abide by the decisions of the Dispute Resolution Center. To the greatest extent possible, it must be respected in good faith.   


(6) The Company may delete or modify the information posted by the Seller in the event of the following circumstances. In this case, the Seller cannot claim compensation from the Company for the resulting damage.   


 


1. when there is a request from a duly authorized person;


2. if the information posted by the seller violates the reputation, rights, etc. of a third party;


3. if the information posted by the Seller violates relevant laws and regulations;


4. if the Seller violates these Terms and Conditions, the Terms and Conditions of Service, the Personal Terms and Conditions and the Usage Policy;


5. if it may give rise to a dispute with any third party, including the Company or the Buyer;


6. if issues raised by administrative authorities, the media or complaints from consumer groups negatively affect the Company;


7. if there are other reasonable grounds.


 


7 With respect to paragraphs 2 and 6 above, if the Company indemnifies a third party for damages or incurs other expenses, the Company may exercise its right to indemnification against the seller or buyer who is liable for the damages.   


⑧ Notwithstanding paragraphs 2 through 5, the Company shall be liable for damages caused by the Company's willfulness or gross negligence. In the case of Paragraph 6, the damages caused by the Company's willfulness or negligence are as follows.


⑨ The Company has a separate "Product Review, Product Inquiry, and Seller Review Operation Policy" that stipulates measures and response procedures against malicious reviews. If requested by the Seller, the Company will provide detailed instructions so that the Seller can understand the contents.   


 


Article 4 (Provision of Mail Order Brokerage Services)

①The Company must provide mail-order brokerage services and also support Sellers to sell products using such services.   


② The Company requires Sellers to register their products for sale on Coupang and Sellers-only systems, and to sell and promote their products within the scope permitted by the Company.   


③ In transactions between buyers and sellers, Company receives all sales proceeds on behalf of Sellers and makes payments to Sellers in accordance with this Article 9 and the Usage Policy.   


(iv) The Company may designate new or additional product categories (including individual product categories, the same hereinafter) for the provision of marketing services, or may delete the designated product categories. In this case, the specific implementation date, implementation details, and method must be notified through the service-related webpage, seller-specific system, etc., so that the seller can refer to it in advance (in the case of deletion of a product category) from 30 days prior to the date of deletion) to the day prior to the date of deletion).   


⑤ In order to promote sales, the Company may disclose Seller-registered products and product contents on domestic and overseas websites and mobile applications (including portals, social networking services, and price comparison sites) recognized by the Company and conduct promotional activities; in this case, registered products may be posted at a discounted price.   


(vi) The Company must publish the content of the products registered by the seller and, in particular, the information about the seller on the web page related to the service, in accordance with the standards and methods established by the Company for the provision of the service. In this case, Company may determine and adjust the location, size, and layout of the product content to be published, as well as create and edit service pages for Company's services, including activities, advertisements, or posting matters other than product content. You may.   


(vii) The Company may provide services by comparing prices and other trading conditions, and the content of products registered by sellers may be used by the Company to provide services by comparing prices and other trading conditions, as well as to provide other services. In this case, the specific method of comparing product contents and the method of using them are determined according to the standards and methods established by the company.   


(8) The Company provides the seller with the necessary information to enable the seller to utilize the services successfully, and if necessary, the Company may ask the seller to fill out questionnaires or provide information.   


 


Article 5 (Seller's Sales Activities)

① The seller may utilize the services of the marketplace to conduct sales activities within the categories of goods determined by the Company and shall comply with the Electronic Commerce Consumer Protection Act and other relevant laws and regulations (hereinafter referred to as the "E-Commerce Law") Act") and the terms and conditions of the marketplace services. In accordance with the regulations, the conditions for the sale and trade of goods (type and range of goods sold, sales price, delivery conditions, installation, warranty and discounts, free or discounted offers with the purchase of at least one item) through the system provided exclusively for the seller, you must directly register and manage information about the goods, the conditions for cancellations, exchanges and refunds, as well as other conditions of the transaction (hereinafter referred to as "the same"). In this case, subject to the Marketplace Terms of Service and Usage Policy, the terms of the transaction are determined by the Seller after taking into account the service usage fees, shipping costs, etc., and the Company will not intervene in the above mentioned cases without reasonable justification. However, in order to avoid loss to the Seller, the Company may separately determine matters related to the transaction terms within a reasonable range in the Utilization Policy.   


② The Seller must comply with the following provisions:   


1. With respect to the sale of products on Coupang, you must comply with all applicable laws and regulations, including the Electronic Commerce Act, these Terms and Conditions, the Terms and Conditions of Service, the Personal Terms and Conditions, and the Usage Policy;


2. You must accurately enter product and seller information through Coupang, dedicated sales systems, etc. If there are any changes after registration, you must immediately modify/supplement the relevant information and reflect the changes;


3. When entering information about the products to be sold, you must accurately enter the information about the products as specified in the "Notice on the Provision of Information about Products, etc. in Electronic Commerce, etc." (hereinafter referred to as the "Notice"), and you must correct and supplement the relevant information immediately if the Notice is revised after the registration of the products;


4. If the Seller sells products with special trading conditions or additional fees attached or charged, this must be clearly stated so that the Buyer can easily recognize it before making a purchase decision;


5. to indicate the recognized wired or wireless telephone number as the contact number in the contact information section in accordance with the procedures stipulated by the company, and to modify the number information immediately if the telephone number is changed, and every three months since the last modification. accreditation or as a contact telephone number, and to obtain a new accreditation when the change is made;


6. Data on matters that may change from time to time, including inventory quantities, must be managed appropriately;


7. You may not use our or Coupang's trade names, trademarks, logos, etc. without our prior written consent;


8. You must bear the warranty and after-sale service of the products sold by yourself;


9. You shall not sell products directly to buyers or induce them to purchase products instead of through the Company's services.


X. Products that are required to obtain an export license under Article 19 of the Foreign Trade Law or products that are problematic for overseas sales according to relevant laws shall not be sold or registered without the Company's separate written consent. In the case of imported products, it is prohibited to fulfill obligations under relevant laws and regulations, such as import declarations, and only products that comply with the guidelines may be sold.


③The Company may limit the number of product registrations per seller in order to efficiently search for products as well as for the efficient and stable operation of Coupang, services, and seller-specific systems. In this case, the specific period, details, and method of such limitation must be announced in advance through the Seller's exclusive system so that the Seller is aware of it.    


④ For product registrations that have not been purchased in the past year, the Company may take appropriate measures (including canceling registrations) for such product registrations.   


⑤ If the Seller registers a product using a third-party program instead of using the Seller's dedicated system, the Company does not provide any warranty and is not responsible for any technical or legal issues arising therefrom, and the Seller must assume full responsibility for any damages incurred.   


(vi) If the seller fails to fulfill its obligations under these Terms and Conditions, or is adjudicated bankrupt, insolvent or otherwise objectively difficult to continue sales activities, the Company may restrict the use of the service, suspend the seller, or comply with the compliance with these Terms and Conditions and the Marketplace Service Terms and Conditions. You may cancel orders or take other necessary action against the Seller. In addition, the Company may claim damages to the Company from the Seller.   


(vii) In the event of damage caused by using a lost, stolen, or counterfeit or altered prepaid electronic payment method for a transaction, the Company will not claim damages from the Seller individually, except in the event of willfulness or gross negligence on the part of the Seller.   


(8) The specific details of the matters stipulated in this Article and all other related matters shall be determined in accordance with the usage policy.   


 


Article 6 (Delivery of Products)

①When the buyer completes payment for the purchased product, the company must take measures to ensure that the product seller can confirm the buyer's order information.   


②The seller shall provide proof of delivery of the product within the period specified in the usage policy (or the agreed period if the buyer and the seller agree otherwise on the delivery period) after packaging the product appropriately to prevent damage during delivery. A delivery (courier) company offering tracking services must be commissioned to complete the delivery of the products. In this case, the seller must enter data on the delivery of the products (e.g. invoice number) into the seller's special system to prove that the delivery has been completed and take measures to allow the buyer to check the procedure and the status of the delivery of the products.   


(iii) Notwithstanding the provisions of paragraph 2 above, the seller may use its own mode of transportation instead of using a transportation company to send the products.   


(iv) The seller must finally confirm whether the buyer's order has been canceled by checking the order information before completing the shipment of the products as stipulated in paragraph 2 or 3 above.   


⑤ The Seller must take measures to ensure that the Buyer receives the ordered products in the normal manner within the period specified in the Usage Policy as of the date of shipment under paragraph 2 or 3 above.   


(6) If the Buyer fails to receive the ordered products in a normal manner due to reasons other than the Buyer's fault, the Seller shall be held fully responsible.   


(7) If the seller fails to ship the products within the period specified in item 2 above or fails to deliver the products within the period specified in item 5 above due to the seller's fault, the company may impose a fine on the seller.   


(8) The Company may provide comprehensive delivery services, overseas services, etc. by entering into contracts with third parties, etc.   


⑨ The specific details of the matters stipulated in this Article and all other related matters are determined in accordance with the usage policy.   


 


Article 7 (Obligations of Sellers to Enter Shipping Information and Resolve Disputes)

①After entrusting the goods to a delivery company, the seller must enter the goods delivery information in the seller-specific system to prove that the goods delivery has been completed. In this case, only the delivery information of the goods actually entrusted to the delivery company needs to be entered in the seller-specific system. If the delivery information is filled in for goods not actually entrusted to the delivery company, it will be considered as filling in false delivery information.   


② The Company may at any time require the seller to provide materials proving completion of delivery, including payment of the purchase price. In this case, the Seller must submit the data within 14 days from the date of receipt of the request (provided, however, that if the Company agrees to the Seller's request to extend the deadline for submission of the data for unavoidable reasons).


 


(iii) In the event of a claim arising from the Seller's failure to ship the goods or the inability to trace the goods after the Seller has shipped the goods directly in accordance with paragraph 3 of Article 6 above, the Company shall provide materials that can prove that the Seller has shipped the goods. Request it. In this case, the Seller must submit the relevant data within 7 days from the date of receipt of the request (however, if the Company agrees to the Seller's request to extend the deadline for submission of the data due to unavoidable reasons, the deadline).     


 


④The Seller shall be fully responsible for any damages or other matters caused to the Company or the Buyer as a result of entering false delivery information in violation of the provisions of item 1 above or in violation of the provisions of items 2 and 3 above. In such cases, the Company may withhold payment for the goods, exercise the right to compensation, or impose a fine or other disadvantage on the Seller.   


⑤ In case of disputes raised by the buyer concerning defects occurring during the delivery of the goods, the seller must identify the cause of the defects and resolve them within the scope of his responsibility.   


(6) The specific details of the matters stipulated in this article and all other related matters shall be determined in accordance with the usage policy.    


 


Article 8 (Cancellation, Exchange, Return, etc.)

(i) As soon as the Seller realizes that it is difficult to supply the products ordered by the Purchaser, the Seller must immediately notify the Purchaser and the Company of the cancellation of the purchase and request the Company to refund the purchase price. The refund must be made within 3 business days from the date of receipt.   


② In the case of an order cancellation, exchange, or return request from the Buyer, if the Seller fails to make a refund, confirm delivery, or provide an exchange in accordance with the Usage Policy, the Company may take appropriate measures with respect to the order within a reasonable range.   


(iii) In the event of a product defect or shipping incident, the Seller may not charge the Buyer for return or exchange shipping, and any additional fees prepaid by the Buyer for shipping the returned product must be refunded to the Buyer immediately.   


(iv) If Buyer requests a return or exchange within 7 days of completion of delivery (or if the date of completion of delivery cannot be determined, within a reasonable period calculated taking into account the type of sale, delivery method, etc.), Seller will provide the requested return or exchange. Exchange. You are required to do so. However, the foregoing shall not apply to the following cases.   


1. if the goods, etc. are lost or damaged due to the purchaser;


2. if the value of the product has significantly decreased as a result of its use or partial consumption by the purchaser;


3. if the value of the product declines significantly over time to the extent that it becomes difficult to sell it again;


4. if the packaging of the reproducible product is broken;


5. where significant damage to the seller is expected, including where the products have been individually manufactured in accordance with the order and where the facts concerning the transaction have been communicated to the buyer and the buyer's written consent has been obtained (including upon receipt) in an electronic file) has been received separately.


6. if the return of the Products is restricted by relevant laws and regulations.


⑤ Notwithstanding the provisions of paragraph 4 above, the Buyer may return the Products within 90 days from the date of delivery of the Products or within 30 days from the date of their receipt if the Products delivered are different from the description or advertisement or the relevant contract. has realized or may have realized this fact. You may request an exchange. In this case, the seller must act on the buyer's request, including refund or exchange.   


(vi) The seller must always check through the service-related pages and seller-specific systems whether it has received a customer's request for a return and take the necessary action. In such cases, if the Seller fails to acknowledge the customer's return request, etc., it shall be deemed to be the Seller's fault, and the Seller shall not be able to reject the customer's return request, etc., on the grounds of failure to acknowledge.   


(7) If it is desired to limit the purchaser's withdrawal, return, etc., to the permissible scope in accordance with the relevant laws and regulations, the terms of service of the marketplace, and the usage policy, the seller concerned shall state the facts and reasons for the restriction of the product. Packaging, web pages, and other information in accordance with the E-Commerce Act, Article 6, Section 17 shall be displayed in a place that is easily accessible to the buyer.   


⑧ If a buyer needs to return or exchange a product purchased under paragraph 4 or 5 above, the seller must explain the return process in detail to the buyer, and then carry out the return or exchange according to the buyer's request. I will. In this case, any additional costs incurred must be borne by the party responsible for the exchange or refund.       


⑨ If the product is defective (including, but not limited to, safety defects) or is illegal (e.g., if the product infringes on intellectual property rights), the seller of the product sells it at his or her own risk. All products must be returned (repaired, exchanged, collected, refunded). If necessary, the Company may collect defective/illegal Products directly from the Customer and take the necessary measures, including disposal of the Products. The Seller must bear all costs necessary for the recovery and disposal of the Products, including recovery and disposal by the Company.


⑩ The specific details of the matters set forth in this Article and all other related matters are determined in accordance with the Utilization Policy.


 


Article 9 (Settlement of Sales Revenue)

① Sellers may determine the purchase price of goods sold through Coupang at their own discretion, taking into account service usage fees, shipping fees, etc., within the scope permitted by relevant laws and regulations, the Terms of Service of the Marketplace, and the Usage Policy.   


(ii) Sellers who are out of business are prohibited from selling products through Coupang, and the Company will not bill for products sold after the suspension.   


③The Company determines details such as the settlement date and settlement method of the Seller and the operation of the Secure Purchase Service (hosting service) in accordance with the Usage Policy, and notifies the above details, service-related web pages, etc. through the Seller's dedicated system   


(iv) The company will pay the remaining amount from the calculated settlement amount after deducting the service usage fee and the equivalent amount that can be claimed as an offset, and will provide detailed information (sales amount, deduction details) page number, etc., payment amount, etc.) through the seller's dedicated system or the service-related website.  However, the company can use Coupang Pay for all tasks related to the settlement of sales proceeds.   


⑤ Coupang Pay, through the company, can provide a service that notifies the seller of the settlement amount and deduction details and allows the seller to automatically or manually withdraw the amount to be paid into a bank account in the seller's name. To operate this service, the Company must agree to provide Coupang Pay with information that identifies the Seller and details of the settlement amount and deductions.


(vi) In the event of termination of these Terms or the Terms and Conditions of the Marketplace Service with the Seller, the Company will make an agreement on additional payment fees such as refunds and exchanges that it has used to respond to claims made by the Buyer for the past three months, within three (3) months from the date of termination of the service, and the balance of the 30% of the amount remaining after deduction of an amount equal to the average monthly sales must be paid to the Seller. In this case, the exclusion period may be extended for a period not exceeding three months if the buyer has reasonable grounds for continuing to make claims.   


(7) The Company may consider a long delivery delay as a completed delivery situation and terminate the ordering process, and may withhold settlement of sales proceeds for a certain period of time to prepare for possible future purchase refund claims.   


(8) If the seller has canceled its business registration, the company may cancel the business registration as the date of cessation of business and apply the provisions of the second paragraph of the same article. In addition, if the Company fails to properly issue a tax invoice for the service fee due to the seller's cancellation of the commercial registration, etc., prior to the date of delivery, the Company may deduct the equivalent value of the tax due to be added from the sales. proceeds and settle the transaction. You may.  


 


Article 10 (Market Service Utilization Fee)

①The Company may set the service fee by considering the cost of providing the service to the relevant seller, the market condition, the type of business, the type of product, and the transaction method.   


② The company stipulates the specific conditions regarding the types, rates, billing methods, payment methods, and issuance of tax invoices in the usage policy, and announces them on the seller-specific system, relevant service webpage, etc.   


(iii) If necessary, the Company may set or change new service fees and may determine different methods of calculating and collecting service fees for each type of service. In this case, the Company shall notify you of the details of the new settings and changes in service fees in the manner specified in Paragraph 2 above.   


④When the payment (settlement) methods provided by the Company in accordance with the provisions of Paragraph 3 include credit cards or other payment methods that require additional fees, additional fees will be charged to the seller using the payment method.   


⑤ If the Buyer uses a discount coupon, the Seller provides a discount on the Buyer's purchase price as specified on the discount coupon. In this case, the service usage fee for the product is calculated by directly deducting an amount equal to the Company's contribution to the discounted amount from the service usage fee applied to the purchase price of the product prior to the use of the discount coupon. However, the above shall not apply to discounts offered by the Seller on the purchase price without prior consultation with the Company.   


(vi) The Company must determine the details of the discount coupons stipulated in paragraph 5 above in accordance with the Usage Policy and notify them through the Seller's dedicated system and the Service-related webpage.   


 


Article 11 (Additional Services)_

①The Company may provide various additional services, including promotions and events, to help Sellers showcase their products.   


② The Company must determine the details of the additional services, the method of use, the fee for use, the period of use, etc. in accordance with the Usage Policy, and notify them through the Seller's dedicated system and the service-related webpage.   


 


Article 12 (Violation of Obligations, etc.)

①The Company may take the following actions against Sellers who violate their obligations under these Terms and Conditions, the Marketplace Service Terms and Conditions, the Individual Terms and Conditions, the Usage Policy, and related laws, regulations, and general business principles.   


 


1. Impose penalties;


2. withdrawal of some or all of the additional benefits provided by the Company;


3. restriction of the use of certain services;


4. suspension of the Seller's status;


5. termination of the relevant service agreement;


6. compensation for damages;


7. restriction or suspension of the sale of some or all of the products sold.


 


②When the Company takes each of the measures in the first item above, it must notify the Seller of the facts and reasons 7 days prior to the date of the specified measure. However, in unavoidable cases, such as when the seller cannot be contacted or when time is of the essence, we will take the measures first and notify you later. In such cases, the seller may object to the company based on reasonable grounds.   


                                                                                            


Article 13 (Protection of Customers' Personal Information)

① The Seller shall not use the personal information of the Buyer or other third parties obtained for the purpose of using the Services for any purpose other than the purposes of these Terms and Conditions and the Terms and Conditions for Marketplace Services, and must destroy the information immediately after the purpose has been realized. has been achieved. In the event of any violation, you shall be liable for all civil and criminal liabilities in accordance with the relevant laws and regulations, and shall indemnify the Company at your own liability and expense.


② In order to protect personal information, the Company will keep the personal information of the buyer disclosed to the seller for the purpose of delivery, etc. confidential after a considerable period of time has elapsed.


③ Notwithstanding the Company's reasonable efforts to protect personal information, the Company shall not be held liable for any disclosure or misuse of the Buyer's or other third party's personal information by the Seller in violation of paragraph 1 above.


 


Article 14 (Prohibited Acts)

①The Seller shall not directly commit or allow a third party to commit the following acts.   


 1. False Purchase: "False Purchase" means that the Seller uses his/her own ID or a third party's ID to purchase his/her own products in order to increase sales and thus be selected as the winner.


2. Improper Use of Services and Acts of Unjustifiable Profit: "Improper Use of Services and Acts of Unjustifiable Profit" refers to the use of services or acts of profit-making for purposes other than the sale of registered products.

(Example) Sale of a complimentary product given as a condition of joining an Internet service after registering to pay a certain amount of money


3. Fulfillment of Direct Transactions: "Direct Transactions" means all transactions that are not conducted through the Company's services, and "Acts related to Direct Transactions" means acts such as executing, inducing, or accepting requests for Direct Transactions from the Buyer. Doing.


4、 Duplicate Registration: "Duplicate Registration" refers to the behavior of sellers using their own or a third party's ID to repeatedly register the same product.


5. Category violation registration: "Category violation registration" refers to the seller to register their products in categories unrelated to the product.


6. Use of Improper Keywords: "Use of Improper Keywords" refers to the use of brand names, similar brand names, or other trademarks of other sellers or companies that have no relation to the product in order to increase searchability when registering a product to expose the improper nature of the product. Product listing. This refers to the addition and use of similar trademarks and words.


7. Other irregular product registration behavior.


8. Inaccurate information describing products: Sellers must accurately describe information about their products.


9. Violation of rights (trademark rights, intellectual property rights, etc.).


10. Other violations of relevant laws and regulations on the sale of products: It refers to the sale of products that are prohibited from circulation or do not meet the specific requirements set out in individual laws and regulations.


11. Violation of the obligation to display media harmful to juveniles: If the products sold are intended for adults, they must be disclosed and displayed regardless of whether they are harmful to minors or contain substances harmful to minors. The seller must comply with the obligations imposed by the relevant laws and regulations. 


12. Loss of Contact: "Loss of Contact" is a situation where the Buyer and the Company have attempted to contact the Seller using the registered contact information, but have been unable to do so.


13. Unsincere Customer Response: When the Seller receives inquiries (via bulletin boards, emergency messages, service center calls, etc.) and requests for after-sales service, the Seller must respond quickly and faithfully.


14. Entering false shipping information: "Entering false shipping information" means entering false shipping information or entering invoice numbers in advance for products that have not yet been shipped.


15. Selling products at a price significantly higher than the market price.


16. Selling products of inferior quality, which are significantly lower than the expectations of the purchaser compared to the same or similar products stipulated by social norms.


17. Multiple delivery delays or delivery accidents.


18. supplying products with unreasonable content and manner, resulting in customer complaints and claims.


19. Selling products that may cause damage to consumers.


20. Selling products that do not conform to the social norms of sales, or selling products that the company restricts the sale of for reasonable reasons.


21. Violating buyers' personal information.


22. Violation of relevant laws and regulations.


23. Trading or acting as an agent under the guise of selling products, providing services, etc. in the form of pre-paid electronic payment.


24. Conducting transactions or acting as an agent by delivering the actual amount of products or services through prepaid electronic payment methods.


25. using other people's information to conduct transactions through prepaid electronic payment methods


26. Lending seller's information to others


27. refusing to provide goods or services or treating the buyer unfavorably because the buyer uses prepaid electronic payment methods to conduct transactions


28. acting as an agent for transactions using prepaid electronic payment methods


29. using prepaid electronic payment methods by a person other than the seller in the seller's name


30. making the buyer pay for the seller's services


31. Other acts that may disrupt or disturb the daily operation of the Company or Coupang.


 


② The Seller shall bear full responsibility for any violation of the first prohibited act.   


③If the Company discovers a violation of the prohibited acts stipulated in Paragraph 1 above, the Company may restrict or prohibit the sale of the product in the market or limit the exposure of the product to customers, and may take other necessary measures without prior notice. If the product has already been sold, the transaction may be canceled. In this case, if the product is counterfeit (fake product), the Company may directly compensate the buyer for the purchase price as well as the cost of moral damages suffered by the buyer.    


④The Company may take measures to restrict the use of services, suspend the seller's qualification, terminate these Terms and Conditions and the Terms of Service against sellers who violate the provisions of the first paragraph above, and may demand compensation from the seller for the damages incurred as a result. You may.   


 


Article 15 (Quality Assurance and After-sales Service)

① The Seller and the manufacturer are jointly and severally responsible for the after-sales service of the products sold through Coupang (hereinafter referred to as " A/S service").   


② If the quality assurance period set by the seller is shorter than the "Consumer Dispute Settlement Standards (Fair Trade Commission Notice)", the "Consumer Dispute Settlement Standards" shall prevail.   


③ If the relevant manufacturer is unable to provide after-sales service (e.g., parallel imported goods where the manufacturer is located overseas and is unable to provide after-sales service), the seller assumes the responsibility for the repair, and must take measures to shoot for it, including exchanges and refunds.   


④ Notwithstanding the provisions of paragraph 3 above, if the Seller does not accept the Buyer's request for A/S service and the Buyer therefore requests the Company to provide Daesan A/S service, the Company shall require the Seller to fulfill its relevant obligations. For Quality Assurance. You may be required to comply or pay the resulting costs and reimburse the Seller for such costs.   


 


Article 16 (Seller Evaluation System)

①The Company may operate a system that evaluates the Seller's products and work performance or allows the Buyer to evaluate them, or a system that facilitates transactions based on trust between the Customer and the Seller, and may disclose the results of the evaluation and feedback to the public. In such cases, depending on the determination of the seller's evaluation system, the seller may receive benefits or disadvantages (including penalties) from the company.   


(ii) The Company must determine the specific contents of the seller evaluation system, including the evaluation method, ranking criteria, advantages and disadvantages, in accordance with the usage policy, and publicize them through the seller-specific system, the relevant service webpage, and other means.   


 


Article 17 (Provision of Product Content)

① Sellers must provide product content to the Company for product sales. The copyright and ownership of the product content provided by the seller is not transferred to the Company, and the Company may only use it for the following purposes in accordance with the business purpose of the product market. We guarantee that the product content provided by the seller to the Company is information about the actual sale of the product and does not infringe the rights of third parties or violate any relevant laws and regulations.   


1. Effective delivery of product information


2. Seller promotions


②Images provided by Sellers who become winners of products will be used as representative images of products that are the same or similar to the product, in accordance with the business purposes of the product market. In principle, if a Seller is not a Product Winner, that image will not be used as a representative image. However, in unavoidable cases such as computer errors or defective images, the Company's images may be used temporarily.   


③ If the seller provides the contents of the merchandise for a purpose other than the purpose of this Article or if it is not suitable for use, the seller may submit comments to the Company by e-mail or other means, and the Company must prepare and operate an appropriate procedure accordingly.


④ The specific contents of the matters stipulated in this Article shall be determined based on the usage policy, and notification shall be made through the Seller's dedicated system, service-related web pages, etc.   


 


Article 18 (Compensation by the Company)

①The Company acts as a mail-order broker and provides Coupang with a virtual marketplace that offers mail-order brokerage services. If there is a dispute about the information of products, services, etc. registered by the seller or the transaction with the buyer, the seller shall dispute it and I shall be responsible for it. I take full responsibility for the outcome. However, the seller will be held responsible if the seller suffers a loss due to our willfulness or gross negligence. In order to reasonably and smoothly mediate disputes, the Company actively cooperates in resolving disputes through the Dispute Resolution Center (Customer Center) established and operated by the Company, and the Seller must respect the decisions made by the Dispute Resolution Center with the utmost fidelity as possible...   


②According to Article 20, Paragraph 2 of the E-Commerce Law, the Company must provide buyers with a way to view relevant seller information, and sellers must provide buyers with legal responsibility for failing to fill out relevant information or entering false information. You must take full responsibility for the problem.   


③When the Company compensates a third party for damages or incurs other expenses due to paragraphs 1 and 2 above, the Company may exercise its right to compensation from the seller.   


④The Company may restrict or suspend the seller's activities such as selling products if requested by a person with legal authority, and the seller cannot claim compensation from the Company for the resulting damage.   


⑤ The Company may temporarily suspend the provision of mail order brokerage services in the event of a natural disaster or the repair, inspection, replacement, or malfunction of IT equipment such as computers, or the interruption of communications, and we shall not be held liable if the situation is intentional unless it is due to gross negligence.   


(6) We shall not be liable to the seller, buyer, or third party in the event that the seller's personal information or the buyer's information is provided or disclosed to a third party.     


(vii) The Company shall not be liable for any damages suffered by the Seller as a result of the Seller's failure to fulfill its duty of care with respect to relevant laws and regulations, individual terms and conditions, usage policies, and matters notified to the Seller.   


⑧ Depending on the current location of the Seller and the network conditions of the wireless data service provider used by the Seller, transactions through Coupang may be limited or delayed, and the Company shall provide information indicating that such limitations or delays are not due to the Company's intent or gross negligence. However, we assume no liability.   



 


 Terms of Use of Rocket Growth Services

Article I (Purpose)_   


The purpose of the Rocket Growth Terms of Service Use (hereinafter referred to as the " Rocket Growth Terms and Conditions of Service ") is to clarify the rights, obligations, responsibilities, service use process, and other matters relating to the combined use of the Marketplace Services by Sellers between Rocket Growth. The goal of the services between the two parties is to promote friendly trade relations between the two parties, and ultimately to promote the interests of both parties for mutual development.


 


 Article 2 (Definitions)_   


The meanings of terms used in the Rocket Growth Services Terms and Conditions are as follows. terms not defined in the Rocket Growth Services Terms and Conditions have the meanings defined in accordance with common trade practices.


1. "Rocket Growth Service" means allowing the use of Coupang or coordinating or brokering online sales so that Sellers and Members can trade products through the domestic and international marketplace services provided by the Company, and allowing Sellers to sell products domestically and internationally through the Coupang Marketplace service. The products can be entrusted to a warehouse operated by Coupang Logistics Services Limited ("CFS"), which stores the entrusted products on behalf of the Seller, either directly or through a third party. This refers to services that provide delivery or additional services (hereinafter referred to as "Fulfillment and Logistics Services").


2. "Rocket Growth Service Processing Standards" means the processing standards for services that Company is commissioned by Seller to provide to purchasers of products sold through the Rocket Growth Service, and are integral to these Terms and Conditions and the Rocket Growth Service Terms.


3. "Service Usage Fees and Charges" means the amount paid by the User to the Company for each service provided by the Company when using the Rocket Growth Services.


 


Article 3 (Application of Terms)


The Rocket Growth Terms and Conditions of Service are inseparable from these Terms and Conditions and are in full force and effect, and the provisions of the General Terms and Conditions and the Marketplace Terms of Service apply to matters not set forth in the Rocket Growth Terms and Conditions of Service. In addition, in the event of a conflict between the Rocket Growth Terms and Conditions of Service and the General Terms and Conditions and Marketplace Terms and Conditions of Service, the Rocket Growth Terms and Conditions of Service shall prevail.


 


Article 4 (Customer Service for Cancellations, Exchanges, Returns, etc.)

① Sellers entrust the Company with customer service tasks, including Coupang customer service, buyer order cancellation, exchange, and return. Accordingly, the Company may apply the Rocket Growth service handling standards, which take precedence over the Seller's customer service policy or standards for cancellations, exchanges, and returns. 


(ii) Company may request additional information or data from Seller to the extent reasonably necessary to provide Customer Service, and in order to respond to Customers in a timely manner, Seller shall promptly and accurately provide the additional information or data requested by Company. time requested by Company. Must be provided.


③ Company may cancel, exchange, or return a purchaser's order cancellation, exchange, or return request in accordance with Rocket Growth's service processing standards, in which case the costs incurred as a result of the order cancellation, exchange, or return shall be borne by Company at the expense of Seller. You can. However, the Seller may submit objections regarding order cancellation, exchange, or return to the Company in accordance with Rocket Growth's service processing standards.


④ The Seller must manage product information, order details, etc. through the Seller's dedicated system at all times to ensure that the provision of product information, delivery, and other overall matters related to the fulfillment of the Seller's obligations do not result in faulty products, and must take appropriate measures in the event of problems in this regard. If the Seller fails to fulfill the above obligations, the Company may take action on its behalf and seek compensation from the Seller.


⑤ The specific details of the matters stipulated in this Article and all other related matters are determined in accordance with the individual use policy or standards.


 


Article 5 (Product Operation Standards)

In the event of difficulties in service operation due to an increase in product sales or lack of logistics personnel, or complaints from consumers, the government, or other third parties, or the provisions of laws such as the Trademark Act, the Unfair Competition Prevention and the Trade Secrets Protection Act, etc. (listed laws) (not limited to), if there is a risk of a violation of the law or if there is an abnormality in the registration of the product or the setting of the sales price, or if there is any other operational difficulty or difficulty in maintaining the quality of customer service The Company will take measures to resolve the situation to the extent necessary. You may take necessary actions such as temporarily or permanently suspending product registration or product sales, or adjusting the quantity of sales.


 


Article 6 (Protection of Customers' Personal Information)

① With the consent of the Buyer, the Company shall provide the personal information of the Buyer and other third parties necessary for the delivery of goods directly to CFS , but not to the Seller. However, if the Company is required to provide the Seller with the personal information of the Buyer or other third parties in accordance with the relevant laws and regulations, it may provide such information to the minimum extent necessary.


②The Seller shall not use personal information obtained from the Buyer or other third parties in connection with the Services for any purpose other than those set forth herein. In the event of violation, the Seller shall be liable for all civil and criminal liabilities in accordance with relevant laws and regulations, and shall compensate the Company for its own efforts and expenses. 


③ Notwithstanding the Company's reasonable efforts to protect personal information, the Company shall not be liable for any disclosure or misuse of the Buyer's or other third party's personal information by the Seller in violation of the provisions of paragraph 2 above.


 


 Article 7 (Service Fees and Settlement of Fees)

(1) The Company shall set the settlement date and settlement method for the Seller, the operation of the secure purchase service (hosting service), and other details, including the fees for each service, and shall provide the above details through the Seller's dedicated system and service. related web pages and other notifications.


② The company will pay the remaining amount to the seller from the settlement amount related to each service used by the company, after deducting the fees payable by the company for the use of each service and the equivalent amount that can be claimed as an offset The company will pay the seller the remaining amount related to the seller's proprietary system or service, and will be notified via the homepage, etc. (sales price, details of deductions, payment amount, etc.). At this point, the company can use Coupang Pay to handle all the tasks related to the settlement of the sales proceeds as well as the fees and costs for the use of the various services. The company can fulfill its payment obligations by allowing the seller to receive the sales payment through the services provided by Coupang Pay.


③ In case of disagreement or error in the breakdown of the service fees, the Seller may object in writing with reasons within 7 business days from the date of issuance of the Company's tax invoice.


④If these Terms and Conditions or the Rocket Growth Terms and Conditions of Service are terminated, the Company may inform the Seller of the details of the Service User Fees incurred up to the date of termination of the Service Agreement and issue a tax invoice for the accrued Service User Fee Charges. In order to cover additional costs incurred or service utilization fees accrued as a result of claims by the buyer following the termination of the service agreement, the Company may pay the seller the remaining balance after deducting an amount equal to 30% of the average monthly sales for the past three months. Yes. In this case, the exclusion period may be extended for a period not exceeding three months if the Buyer has reasonable grounds for continuing the claim. 


If one party has an amount that the other party must pay or return (hereinafter referred to as the "Returned Amount"), the party entitled to claim the Returned Amount shall do so in accordance with the terms and conditions of the trading relationship between the parties (without limitation to these) as well as the Rocket Growth Service Terms and Conditions. Accordingly, the other party's liability for monetary payment may be offset to the extent of an amount equal to the said Refunded Amount.




Article 8 (Regarding Dispute Resolution)


① If a dispute arises due to receiving a complaint from a third party such as a customer or an external organization, the Seller must immediately notify the Company. In order to resolve the complaint amicably, the Company may request an explanation in accordance with the regulations. The Seller shall be charged a fee for handling the complaint in accordance with the Rocket Growth Service Standards or by filing a complaint directly. 


① The details of the matters stipulated in this Article and other related matters shall be determined according to the usage policy or standards.

Terms and Conditions for Fulfillment and Logistics Services


 


Article 1 (Purpose)_

The purpose of the Terms and Conditions of Use of Fulfillment and Logistics Services is to set forth the rights, obligations, responsibilities, services, and other matters relating to the Seller's integrated use of the Fulfillment and Logistics Services provided by Coupang Fulfillment Service Co. (hereinafter referred to as "Coupang Fulfillment Service Coupang "). Through concretization, it is conducive to the establishment of mutually friendly trade relations between the parties, which ultimately promotes the interests of both parties and facilitates common development.


 


Article 2 (Definitions)_   


The meanings of the terms used in the Terms of Use for Fulfillment and Logistics Services are as follows: terms not defined in the Terms of Use for Distribution and Logistics Services shall have the meanings defined in accordance with general trade practices, including Coupang Terms of Use for Services-Commercial Use.


1. "Stock Preparation Guidelines" means the products that Seller can consign, the standards that Seller must comply with when consigning products into the warehouse, etc. Terms of Use for Distribution and Logistics Services and Coupang Terms of Use for Coupang Services-Combined with Business Use.


2. "Application for warehousing" is an electronic document created and sent by the Seller to CFS requesting for warehousing, stating the type and quantity of products to be warehoused for consignment, the storage period, and other matters determined by CFS.


3. "Service Usage Fees and Costs" means the amount paid by the User to CFS for the use of the Fulfillment and Logistics Services.


 


Article 3 (Scope of Fulfillment and Logistics Services)

① CFS performs the tasks necessary for the receipt, inspection, storage and management of the products entrusted by the Seller, as well as the transportation and delivery of the products in accordance with the Buyer's order and the Seller's requirements, as well as bar-code attachment, packaging, and customer service We may provide services such as exchange/return processing, take-out, and disposal.


② CFS shall fulfill the responsibility of good stewardship for the products of each business entrusted in the preceding paragraph.


 


Article 4 (Storage of products)

① The seller must entrust CFS with the storage of the products by filling out a storage application form indicating the type and quantity of the products entrusted for storage and other matters determined by CFS.


② CFS may inform or provide, within a reasonable range, information on the quantity and storage period of the entrusted products through the seller-specific system for the seller to check.


③ CFS may specify the storage location in the storage application form taking into account the operational status of the storage location, the number of goods, etc., limit the number of products that can be requested for storage, change the storage location or storage facility. products, or determine the display method, etc. There.


④ Within the scope of fulfilling the obligations set forth in the Terms of Use for Distribution and Logistics Services and the Terms of Use for Coupang Services - Commercial Use, CFS may obtain and use information about the products entrusted for storage by the Seller, either directly or through a third party.


If it is necessary to confirm the quantity of products entrusted by the Seller for storage (hereinafter referred to as "Inventory Stock"), the Seller shall, in principle, confirm the same through the Seller-specific system provided by CFS in accordance with the provisions of Paragraph 2. This article. However, if the Seller requests CFS in writing at least 14 business days prior to conducting the inventory count, stating a valid reason for the need to conduct the inventory count, e.g., an accounting audit, CFS may conduct the inventory count at the Seller's expense. However, the date on which the inventory count is to be conducted may vary depending on CFS's circumstances, and even if CFS conducts the inventory count on its behalf, CFS will not perform tasks related to Seller's accounting audit other than the inventory count.


 


Article 5 (Receipt of Consigned Products)

① The Seller will store the Products at the storage location designated by CFS on the scheduled delivery date indicated in the storage application. If the Seller fails to deliver the goods entrusted for storage to the designated storage location on the agreed delivery date without a valid reason, the Seller shall pay the expenses incurred by CFS as a result.


② Sundays and holidays (including compensatory holidays) consignments in principle not in storage, if for any other reason can not be in storage on the scheduled storage date, CFS will notify the seller through the seller's special system. Notification.


③ It may take some time for consignments to be unloaded, received, displayed and maintained in a saleable condition at the storage location. If, due to an increase in the number of consignments, a longer period of time than previously announced may be required for storage. CFS is responsible for the seller for a certain period of time, which will be notified to the seller through a specialized system.


 


Article 6 (Inspection of consignment products)

① Sellers must comply with relevant laws, the Terms of Service for Fulfillment and Logistics, Coupang's Terms and Conditions of Service-Commercial Use, and CFS's warehousing guidelines provided in advance (the most recent warehousing guidelines published on the seller's dedicated system) at the time of the creation of the storage request). You must store products in accordance with the guidelines) and only for products that can be sold through Coupang. When individual laws require separate handling, storage, or display standards for products or products that require special management due to the nature of the product, products that fall within the scope of export licenses as stipulated in Article 19 of the Foreign Trade Law, or questionable products to be sold overseas in accordance with the relevant laws, Sellers must ask in advance whether the product can be consigned to CFS for storage and only stock products that can be stored.


② During the process of receiving products entrusted to storage, CFS checks whether there are any abnormalities in the product names and quantities, as well as whether they follow the guidelines for warehousing, and if there are any abnormalities, notifies the seller through the seller-specific system. At this time, product quality defects, absence or appropriateness of legal labeling requirements for products, or other matters that are difficult to confirm when the products are packaged, are not subject to inspection.


 


Article 7 (Restrictions on consignment and retrieval of products)


① The Seller may pick up all or part of the consigned products (including sending CFS to the location designated by the Seller) at any time at the Seller's expense. If the Seller wishes to pick up products that have been placed in storage, it must submit a pickup request to CFS at least 14 business days prior to the scheduled pickup date in the manner separately designated by CFS.


CFS will directly request Seller to collect all or part of the consignment at the time of receipt, during the holding period, or at any time within a reasonable period of time ("Collection"), or require Seller to pick up the consignment, if any of the following applies. The Products may be shipped to a location specified by Seller, in which case the cost of picking up or shipping the Products will be borne by Seller.


1. if you receive products not listed in the storage request


2. if you receive a product that does not match the information noted in the storage request


3. if it is determined that the service usage fees and costs associated with the consigned product exceed the estimated value of the consigned product.


4. relevant laws, fulfillment and logistics service terms and conditions, Coupang service terms and conditions - commercial use, if the products do not comply with the warehousing guidelines provided by CFS in advance


5. If the consigned products have been or may be subjected to recall, suspension of sales or other similar treatment by governmental authorities.


6. If the consigned products are considered to be in violation of public morals and other social norms or difficult to circulate in the market due to complaints from third parties such as consumers and the media.


7. If it is determined that the consignment products violate or may violate relevant laws (not limited to those listed), such as trademark laws, unfair competition prevention, and trade secret protection laws.


8. If the custody of the goods does not comply with the above provisions, the seller is concerned about the decline in the value of the goods or the seller goes out of business and suffers losses, or it is difficult to collect service usage fees, CFS fees.


9. Whether there is any other reasonable cause for the difficulty of storage.


③ If the Seller fails to pick up the goods within the pick-up period, or if the goods have been sent to the Seller's designated location but are still returned, CFS may dispose of the goods at the Seller's expense.


 


Article 8 (Shipment and Delivery of Products)

① After the Buyer completes payment for the purchased products (hereinafter referred to as "Ordered Products"), CFS shall, at the Seller's request, prepare for shipment in the following manner. In the event that the ordered item is out of stock due to a time difference in the computer system's reflection of the inventory status, CFS shall notify the Seller of the out-of-stock condition so that the necessary measures can be taken.


1. Pick up the ordered products


2.Print and attach the invoice


3.Packaging suitable for transportation


4. Other measures required for delivery


② Transportation and delivery of ordered products (including pickup of ordered products for which the buyer applies for an exchange or return, and redelivery of exchanged products) will be carried out by CFS either directly or through forwarding to CFS Whether or not to forward and the other side of the forwarding will be determined by CFS at its discretion in accordance with the volume of goods, the status of logistics personnel, and other circumstances.


③ CFS may provide delivery-related information, such as delivery tracking services, through a system dedicated to Sellers so that Sellers can inquire about delivery status.


④ CFS, either directly or through a third party, handles on behalf of the seller the formalities required for overseas sales, such as import/export customs clearance and local delivery of products sold overseas. If additional information is required to be provided to the products sold overseas or to the seller due to the need for import/export customs clearance and compliance with the regulatory conditions of the country, etc., the CFS may request the seller in writing to provide the required information and explain the reasons. A seller who receives such a request must provide the data to CFS immediately, unless there is a valid reason, such as the data being a trade secret or management information. If overseas sales are interrupted or overseas sales are made difficult due to the seller's delay or refusal to provide the materials, the seller shall be solely responsible for such interruption, and CFS shall not be held liable for any damages arising therefrom.


⑤ The specific details of the matters stipulated in this Article and all other related matters are determined in accordance with individual usage policies or standards.


 


Article 9 (Recall of Ordered Products)


① When a buyer exchanges or returns an ordered product, CFS collects it at the request of the seller.


② Ordered products recalled by CFS are, in principle, stored in a re-saleable condition if they are new and there is no decline in the value of the product, such as damage to the packaging, unless there is a case specified in Article 7 (Consignment Storage Restrictions). and Product Recycling). In cases where storage for consignment is restricted, CFS may require Sellers to collect or send Products that have not been stored again. In such cases, the cost of collection or transportation is borne by the Seller, and Article 7 (Consignment Storage and Product Recovery Restrictions) applies to matters related to collection and transportation.


③ Notwithstanding the provisions of the preceding paragraph, CFS shall inspect the condition of the ordered products picked up by its professionals, and if it is determined that the products are ready to be sold after certain procedures such as repackaging, CFS shall provide services to convert the products into conforming products and may provide storage in accordance with the Service Handling Standards (hereinafter referred to as the "Resale Inspection and Quality Services"). However, the Resale Inspection and Quality Service may not be applicable to categories separately announced by CFS in the Seller's exclusive system.


Sellers who use the Inspection and Product Customization Services for resale may be charged a separate service fee, details of which will be provided through the Seller's Private System.


⑤ The Seller resells the product services in accordance with the inspection results of the CFS for products that pass the inspection. However, you may dispute the CFS inspection results in accordance with the Rocket Growth Service Handling Standards.


⑥ In the event that the Products are defective (including but not limited to safety defects) or the Products infringe third party rights or violate relevant laws and regulations, and it is necessary to recall the Products from the Buyer, the Seller shall inform CFS of this fact and take the necessary measures, including but not limited to repairing and exchanging all Products sold to the Buyer, and refunding and compensating the Buyer at its own risk, as well as disposing of the Products. I will. If necessary, CFS may collect the Products directly from the Buyer, take necessary measures such as indemnification to the Buyer, and may dispose of the Products, and may reimburse the Seller for all costs related thereto.


 


Article 10 (Additional Services)

CFS may, at Seller's request, provide additional services related to the Products consigned for storage. In this case, CFS shall inform the Seller of the details of the additional services as well as the fees for the use of the services through the Seller's dedicated system or in a separate document.


 


Article 11 (Protection of Customers' Personal Information)

① CFS receives from Coupang the personal information of buyers and other third parties required for the delivery of goods with the buyer's consent, but does not provide it to sellers. However, if CFS is required to provide the Seller with the personal information of the Buyer or other third parties in accordance with the relevant laws, such information may be provided to the minimum extent necessary.


② The Seller shall not use the personal information obtained from the Buyer or other third parties in connection with the Services for purposes other than the fulfillment and logistics of the Terms of Use of the Services and Coupang Terms of Use of the Services - Business Use. In case of violation, the Seller shall bear all civil and criminal liabilities in accordance with relevant laws and regulations, and shall indemnify CFS for its own losses and expenses. 


③ Notwithstanding CFS's reasonable efforts to protect personal information, CFS shall not be liable for any disclosure or misuse of Buyer's or other third party's personal information by Seller in violation of paragraph 2 above.


 


Article 12 (Settlement of Service Fees and Charges)

① CFS sets the settlement date and settlement method for the Seller, details such as the operation of the secure purchase service (hosting service), including the fees and costs of each service, and provides the above details through the Seller's dedicated system. We will notify you of the following information. We will notify you of the following information.


② CFS may collect service usage fees and costs from the settlement amount calculated for each service utilized by the Seller after deducting an amount equal to the amount of fees for each service payable by CFS as well as fees for which an offset may be claimed, and the Seller may receive payment for these services. I agree with the settlement method.CFS notifies the details (sale price, deduction details, payment amount, etc.) via the Seller's dedicated system or the web page related to the Services. At this point, CFS can use Coupang Pay to handle all tasks related to the settlement of sales proceeds as well as royalties and costs for each service.


③ Coupang Pay can provide the service of notifying the seller of the settlement amount and debit details through CFS and allow the seller to automatically or manually withdraw the amount to be paid to the bank account in the seller's name, which the seller can do In order to operate the service, CFS must agree to provide Coupang Pay with information that identifies the seller as well as the details of the settlement amount and debit amount.


If there is any disagreement or error in the details of the service fee, the Seller may object in writing with reasons within 7 working days from the date of the CFS tax invoice.


⑤ In case of termination of the Terms of Use for Distribution and Logistics Services or Terms of Use for Coupang Services - Commercial Use, CFS may inform the Seller of the details of the service fees incurred up to the date of termination of the Service Agreement and issue a tax invoice to the Seller for the accrued service fees. In this case, CFS is responsible for (1) the Service Usage Fees incurred as of the date of termination and (2) a deposit equal to 30% of Seller's average monthly sales on Coupang for the past three months (even if a sale occurs) prior to the date of termination of this Service Agreement) in case of any claims or exchanges or returns from Buyer that are expected to occur or confirmed at a later date, collection of the amount of the claim, and that, after the first date, the deposit will be refunded to the Seller [1] (2) use, after filing the claim, not more than three (3) from the month of termination of the contract. The CFS for (1) and (2) above can be paid by deducting from the settlement amount related to each service used by the Seller and the Seller agrees to such settlement. 


(6) If one party has an amount to be paid or refunded by the other party (hereinafter referred to as the "Refund Amount"), the party with the right to request a refund shall be based on the transaction relationship (fulfillment and performance) between the two parties. In the event that the other party is required to pay or refund an amount (hereinafter referred to as the "Refund Amount") to the other party, the party with the right to request a refund shall be subject to the transaction relationship between the two parties (fulfillment and performance).




Article 13 (Regarding Dispute Resolution)


① If a dispute arises after receiving a complaint from a third party such as a customer or an external organization, the Seller must notify the Seller immediately, and CFS will provide an explanation in accordance with the requirements for handling the Rocket Growth service or directly handle the relevant complaint Smooth resolution of the complaint is standard, and the Seller may be charged for the relevant fees.


② The specifics of the matters stipulated in this article and other related matters are determined according to the usage policy or standards.


 


Article 14 (Compensation and Indemnity)

② If the Seller's products are lost, destroyed, damaged, or damaged during the period when CFS is providing services such as warehousing and distribution, the Seller shall compensate CFS if the amount of damage due to such loss exceeds 0.03% of the total value of the products entrusted to the Seller's custody . However, even in this case, the damage caused by CFS's willfulness or gross negligence is not exempted. Details regarding the handling of Seller's lost, destroyed, damaged, or damaged Products, including cases caused by CFS's willfulness or gross negligence, are determined by the Rocket Growth Service Handling Standards.


(iii) Sellers cannot claim compensation from CFS for problems that occur due to consigned products taking a certain amount of time to reach saleable condition to the extent CFS has notified Sellers of the problem.


④ Sellers must fill in accurate information in the warehousing application form for consigned products. Sellers must take full responsibility for any problems caused by filling in false information or omitting information.


⑤ For goods that are restricted from warehousing consignments according to Article 7 of the Terms of Use of Distribution and Logistics Services, the seller shall take full responsibility for any problems that occur during the consignment process and compensate CFS for any losses caused by such problems.


⑥ CFS is not responsible for any loss of sales caused by the seller's failure to make a storage request.


(vii) In the event of natural disasters such as cold waves, heat waves, heavy snow, typhoons, heavy rains, earthquakes, etc., as well as an increase in the volume of shipments, shortage of logistic personnel, strikes, etc. that make it difficult for delivery services to run smoothly, or other operational difficulties, CFS CFS may, within the scope of the necessity, take the necessary measures such as temporarily suspending the delivery business or adjusting the number of deliveries to solve the problem, and CFS will not be responsible for the Seller's indemnification liability related to such measures.


(8) In the event that CFS inevitably suffers damages such as administrative penalties, criminal penalties, or compensation for third party damages as a result of CFS's exemptions from liability as set forth in Paragraphs 3, 4, and 5 of this Article, CFS may exercise its right of indemnification against the Seller.


 

Appendix


These terms and conditions are effective as of August 21, 2023